NOF not blocking sites even though it says it is

Hi there!

 

Was wondering if anyone else is having the same issue I am having with Norton Online Family that I am. I just downloaded it yesterday onto my kids' computer. It runs Windows Vista; the Web browser is Firefox. I selected the categories of sites that I wanted blocked and made sure to select that I wanted those sites blocked. But when I tested it, the sites came right up.

 

I then checked the account online from the computer my wife and I share, and it reported that the sites had been blocked, even though they hadn't. I restarted the kids' computer, updated the settings, and even went back to confirm that I had selected the sites blocked.

 

Any other suggestions on what to do?

 

Thanks for your help!