I hadn't noticed that it wasn't working properly. It seems to be alerting me about time limits, but that is it. I can get on web sites that should be blocked specifically (pandora.com), and I don't see any activity. She isn't turning it off because I can still see time limits or her logging onto the computer outside of curfew (5:30 am this morning).
I am getting the message "Vista Parental Controls may interfere with the enforcement of house rules and should be removed from the child's device." or "Norton Safety Minder is not running. This could be caused by a problem with the program, or else a user might have shut down a Norton Safety Minder component. Please restart the computer." periodically.
I have searched the forums and found a few things to try. Nothing has worked.
I am running Windows 7 64 bit, and I have turned off the parental controls in Windows and rebooted more than once. I am using Chrome, but it isn't working in Firefox either. I have updated Norton and then uninstalled and reinstalled. I even tried turning on and off the User Account Control. I believe that Ihave updated everything possible (including Chrome).
I created a brand new user account on the same machine for my younger daughter, and it isn't working there either.
Please help! I don't know how long this has been happening.