NOF Site down?

Archive
1

Hi everyone,

my son noticed me that NOF shows an error message: “Cannot update house rules. Try later”

I’m trying to access NOF site but I receive the “connection closed by server error”

What happened to NOF site?

Thanks in advance fo replies.

2

Hi Axios,

 

Thanks for the post.  We are checking into the issue now.

 

 

Thanks,

Katie

3

Thanks for the reply.

Now I must disconnect (it’s dinner time for me) but the problem still persist.

4

currently we are experincing some difficulites with our NOF servers. we are working on the issue and will update this thread as more info becomes available.

 

5

And word yet on when the site will be back up? I rarely have to log on, but today I needed to change the logon times so my step-daughter can get online early in the morning and check for school closings before she drives to school since we might get snow.

6

Hi violet_renegade,

 

As a workaround, please create a new Windows account on the PC, and don't associate it with any profiles online(which you are not going to be do so currently).  The child should be able to use the PC with the new Windows account to check information online without any time restrictions (no other monitoring neither though).

 

For how to create a new Windows account, please check out the link below.

 

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20090506102448EN&lg=english&ct=united+states&product=home&version=1&pvid=f-home&entsrc=redirect_pubweb 

 

I'm sorry for any inconvenience caused by this.

 

 

Thanks,

Katie

 

 

7

We're also effected by this problem. Trying to extend the computer usage time for our daughter. Not working!!!

-Greg

8

GregSD,

 

Please try the workaround I provided above to see if it helps.  We are working on the issue now.

 

 

Thanks,

Katie

9

Well, the only problem with that is if I make an unrestricted account, she'll be up on it all night because the computer is in her room. Plus, it wouldn't be blocking anything. :-/

10

Same problem for me.  My son has his laptop and is away from home.  There is nothing I can do from here but wait for the issue to be fixed.  This should not be happening.

 

How much longer?

 

11

 

 

Sorry for the inconvenience.  We are currently working the issue.

 

 

Thanks,

Katie

12

Now on 08 December at 13:00 (Italian time zone) NOF site works and NOF udpate house rules.

Unfortunately no log of sites visited yesterday by my son.

Thanks to the Symantec Support Team for the rapid resolution of the problem.

13

This issue is NOT solved! The main NOF page will open, but whenever I try to sign in I get the following error (different from last night):

 

 

Sorry, An error has occurred on the server. Please, try your request again later.

An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.

Please return to the home page and log in again. If the problem persists, contact us for assistance.

 

 

 

When will this be fixed?

14

Okay, it seems to be working now....

15

Axios and violet_renegade,

 

 

Thanks for the update.   The website is up.

 

 

 

Thanks,

Katie