NOF Won't Protect Windows 8

I'm hoping KatieQ can help here especially as I'm a paid up member.

 

For 5 months my PC has been without NOF since I put Windows 8 on my PC, the new version of NOF installs ok and prompts me to sign in, and reprompts and reprompts over and over again and never actually completes the installation.

 

When I log into the kids accounts I'm free to do whatever I want, I've tried Norton Chat for assistance and waited in the queue for 30 mins not to be answered so I'm hoping for some help here.

 

Thanks.

I'm hoping KatieQ can help here especially as I'm a paid up member.

 

For 5 months my PC has been without NOF since I put Windows 8 on my PC, the new version of NOF installs ok and prompts me to sign in, and reprompts and reprompts over and over again and never actually completes the installation.

 

When I log into the kids accounts I'm free to do whatever I want, I've tried Norton Chat for assistance and waited in the queue for 30 mins not to be answered so I'm hoping for some help here.

 

Thanks.

Sorry I've been away for a few days, I uninstalled NOF, rebooted, deleted the files in this directorory and on the desktop and reinstalled.

 

It installed fine and I go to edit the accounts asks for user/password and it finds the kids accounts correctly and I click finish and it asks for my user/password I enter it and it asks for it again, I repeat this three times and I still get no where, any idea?

 

I've been having problems with the kids recently and really need this monitored.

Hi TrevorWhite,

 

Are you able to log onto your Norton Family account at https://onlinefamily.norton.com/familysafety/loginStart.fs using the same email and password?

 

 

Thanks,

Katie

 

Yes and in fact at the first login it accepts my details and shows me my accounts but when I click finish to save the changes it gets stuck in a loop.

Hi TrevorWhite,

 

I will be glad to set up a remote session with you.  If you are interested in having one with me, please send send me a private message for details.

 

 

Thanks,

Katie