None of your protected PCs or mobile devices are collecting data Make sure all your devices are connected to the internet and have Norton protection installed so they can collect data for your Protection Report

Norton Security | Norton Internet Security
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Issue abstract:

Detailed description:None of your protected PCs or mobile devices are collecting data Make sure all your devices are connected to the internet and have Norton protection installed so they can collect data for your Protection Report.

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

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Hello @schnauzer
That Norton Protection Report message likely means exactly what it says: the Norton backend is not receiving telemetry/activity data from any of the devices associated with that account.

A few common explanations:

  • The devices are offline or have not connected to the Internet recently.
  • Norton is installed, but the user is signed into a different Norton account on those devices.
  • The devices have not checked in recently with Norton’s cloud services.
  • Norton was recently installed and the Protection Report has not yet accumulated enough data to display.
  • There is a temporary synchronization issue between the device and Norton’s cloud servers.

The message is generally informational and often resolves once a protected device connects and reports activity.

The Protection Report is generated from data collected by Norton-protected devices associated with your Norton account. If you’re seeing “None of your protected PCs or mobile devices are collecting data,” verify that your devices are online, Norton protection is installed and active, and that they are signed into the same Norton account. If everything appears correct, give it some time and check again later, as reporting data to Norton’s servers is not always immediate.

Given my experience with Norton, I’d also note that cloud-based dashboards such as My Devices and Protection Report have occasionally been reported by users as lagging behind actual device status, so a synchronization delay would not be surprising.

Product & version number:
OS details:
What is the error message you are seeing?
If you have any supporting screenshots, please add them:

AI sourced content may make mistakes

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It was working before

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May be best – for you – to document/report “issue” directly via Norton support.
Norton support will likely request remote session – collect logs.

Note: for an official Norton response – open a support case:
Norton Support Help Center → Contact us (bottom of page)
Contact Norton Support → Let’s get started.

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Hello @schnauzer
Please check now —

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Is it working now?

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Hello @schnauzer
Care to share your progress

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fwiw ~ my understanding:
Norton released a backend fix for the Protection Report is stuck in ‘gathering data’ forever issue.
Please check if you’re still facing this issue.

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Thanks for the heads up but my protection report still says gathering data.

I did all the normal things like sign in sign out, run live update, restart, check remote management on, etc

but report does not happen for me.

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