Hi,
I have a desktop computer running Norton 360 Premier Edition version 20.4.0.44 (current) with latest virus definitions on Microsoft Windows 8 Professional with Media Center. Norton 360 sometimes fails to start on Windows 8 when starting up after a shutdown.
Ever since I first installed the new 2013 "version-less" version of Norton 360 on Windows 8, it sometimes fails to start when starting up after a shutdown and I have not bothered to seek support for this matter as I believed that Symantec or Microsoft might be aware of the problem and that an update or patch would soon be available. Norton 360 prompted me to apply a new patch today, and after applying the patch, I realised that the version changed from version 20.3.0.36 to version 20.4.0.44. Furthermore, I also noticed that the aforesaid problem with Norton 360 still persists, and if my memory serves me right, Norton 360 sometimes also fails to start after resuming from hibernation. I usually put the computer to sleep and I never have this problem when resuming from hybrid sleep. To have Norton 360 up and running again, I usually just give the computer a restart.
I believe that the "fast start-up" feature in Windows 8 power options are causing Norton 360 from sometimes failing to start. I have not noticed this problem on computers running Windows XP or Windows 7. If either Symantec or Microsoft can come up with a fix to this problem without having to turn off the fast start-up feature in Windows 8, I would be very grateful!
Kind regards,
Arthur Durand