I recently upgraded from Norton 2005 to Norton Internet Security 2008. I didn’t uninstall the former before installing the latter. Everything seems fine except Live Update. When I click on “Run Live Update” I get “Live update is already running in the background”. It does this for hours with no result. When I click on Help & Support I get “One moment while connectivity is checked” and this also runs merrily for hours with no result or a different message. My internet connection is working fine. I am running Windows XP. I guess one option is to uninstall and then reinstall but does anyone know if I will loose my subscription and have to purchase another copy? Other suggestions would be welcome. Thanks.