Hi,
I'm posting this out of sheer frustration with my 2 technical assistance calls so far with Norton about the 2009 update. After installing it last Tuesday, my computer crashed and will not even boot up into safe mode. I called Norton and the only thing they could tell me was to call the computer's maker, HP.
HP confirmed that the hard drive is now DEAD - I have no functional computer now. I called Norton back after the HP confirmation and was told that NOTHING could be done other than giving me a refund for my Norton subscription. However, he would only put it back on my original card/ account number, and because I moved cross country this summer and closed that bank account, that would be pointless. He refused to give me a refund any other way.
The agent was most unsympathetic and a poor example of customer service. He could not have cared less.
I will never use Norton products again once I buy a new computer, and I just wanted to share my story here.
Thanks.
MS