norton 2013 vault not logging in automaticaly, prompt is OFF

Hello,

 

i have 2 users on my pc

 

user 1

user 2

 

user 1, internet explorer - doesnt ask/prompt to log into identity safe prompt is set to OFF

 

swtich to..

 

user 2, internet explorer - pages dont automatically fill in, have to log into the vault ... even though prompt is set to OFF

 

any suggestions... thanks in advance

 

stuart