Four days ago, Norton stopped blocking a specific address I had put in the blocked list. Before that, everything was fine and this sender's mail went into the junk mail folder. Otherwise, Norton stops suspected SPAM normally. Any advice?
levendel wrote:Four days ago, Norton stopped blocking a specific address I had put in the blocked list. Before that, everything was fine and this sender's mail went into the junk mail folder. Otherwise, Norton stops suspected SPAM normally. Any advice?
Hi,
Have you rechecked to verify that the address is still on the list? Also, have you confirmed that there isn't a slight variation in the new address that allows it to slip past your block?
Keep us posted
Hello
Thanks for your interest.
In fact, the frirst thing I suspected was some invisible character in the address, and I actually copied the address again from a past mail.
I also did another experiment: in one of my outlook accounts. I set up the user name as that of the mail I want to block, and sent a mail to myself from that account. The user e-mail return address was the one I wanted to block and the mail went through unchallenged.
I am starting to suspect a previous problem that I had with Symhtmdx.dll of 20.3.0. It did cause a number of problems including perturbing the interface of Norton antispam with Outlook 2007. At the time I was coached to take out the incriminated dll and leave Norton 360 without it. Norton functioned well without it.
Recently, I was asked by a support person to try a beta version of this dll. It caused some problems again but the problems were different. So I backed this beta version of the dll out as well. The filtering problem happened after this test. So I would first suspect this last test to have left a residual problem in the integration of Norton 360 with Outlook 2007.
Of course, it could be something else due to the mysteries of software.
Any other suggestions?
Thanks again
Hello
The problem is fixed.
First, I disabled the antispam function of Norton 360 under settings. Then I also disabled the Norton antispam rule in Outlook "Rules and Alerts". Secondly, I restarted Outlook. Thirdly, I restarted teh antispam function in Norton 360 and the Norton antispam rule. Finally, I restarted my computer.
To test, I sent myself the mail with the undesirable sender, and it was caught by the antispam feature.
It must have been a corruption caused by the tests of the beta version of Symhtmdx.dll