Norton 360 21.1.0.18 live update error 8920, 208

Norton Security | Norton Internet Security
1

After having uninstalled and re-installed N360 21.1.0.18 a couple of times already, I am getting slightly frustrated with continuously running into error 8920, 208 in Live Update. This happens on Windows 8.1 Pro with Mediacenter x64.

 

A "solution" that calls for un-installing, and than re-installing a complete software suite for a failing component is ridiculous.

 

What can be done about this?

2

Hi,

 

This could be a problem with the Live Update servers.  I've had a few updates fail lately, but they will eventually come through.

 

Can you wait an hour or so and try manually running Live Update again?

3

I’ve done that over days, so no problem with the servers. Also, it keeps popping up even after doing the un-install, re-install as suggested by Symantec. This is a fault in Live Update itself, possible in connection with Windows 8.1.

4

That doesn't sound good.

 

I hate to ask, but when you uninstalled did you use the Norton Removal Tool before reinstalling?

5

I did what the Symantec site told me to do in this case. Used the norton removal tool.

 

But it just keeps returning, the problem in liveupdate, error 8920, 208

6

Have you ever had any other Security programs on your computer?  If yes, How was it removed?

 

Can you try this;

 

Reset Winsock (In cmd with Admin Rights-> Type netsh winsock reset) -->Restart PC

 

Try running Live Update again.

7

I have the same problem, & level 2 has not been able to solve the issue.

8

I have only used Norton 360 for years, no other programs like that.

 

I tried what you suggested, didn't solve it.

 

It's only affecting the Norton Web Protection Definitions and Norton Web Protection Definitions (Hub) part of the updates. Other updates are installed correctly.

9

Hi guys,

 

I have asked for some assistance from above with your issue.  Hopefully you will hear something next week.

10

The problem persists, any word on a solution or fix, patch? Anything?

11

i experienced the error today... twice in a row -- did the re-install - ran full virus check - got message again - eaited for vus check to complete, re-did re-install - ran full virus check again--- no problem so far...

 

12

Hi uli, and welcome. Often a reinstall will *repair* the issue. If it re-occurs, please let us know...

13

This message has been moved to a thread of its own.

14

I've done a re-install, again, and now the error message, as before, has gone.

 

It's just that I already have done re-installs to get rid of this error, and after a while, it re-appears.

 

I hope this time it stays away but previous experience doesn't give much confidence.

15

And the error is back again... :smileymad:

16

FWIW, my install just came up with error 8920, and 223. I had the same situation, a week ago.

 

Waited for a while previously, and success that time.  I'll try again, later. Seems like a server problem, again.