Norton 360 2nd Version

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Thank you.  I downloaded it, but when it asks me for a product key, I dont have one.  I have the order number because I bought the it online.  So how do I fix this problem.  When I go to my account, the new product is not listed, it has the one that expired.

Message Edited by snap11 on 06-18-2008 10:19 AM

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I would recommend going to:

 

http://findmyorder.com

 

Enter your order information and you will be able to retrieve the information. Please let me know if you need any more help with this issue. Thanks! 

Thank you for your advice.

 

I did go to that link, Unfortunately, it wont let me download click anywhere.  I looked at the tutorial, and the place where Im suppose to click start download, there is no button (thingy) for it.

I think I understand the problem now. Click HERE to download and get your key again. Let me know how this works for you. Thanks!

After upgrading to Norton 360 Version 2, I deleted the previous Norton 360.  After paying from online, I never got to download the new version.  How can I do this?  To be more specific.  It told me to go to Order Status page, and I would be able to click on start download, but I never got that.

When I look at the icon on the bottom left, it tells me that it is protecting it, but when I open it up, it says, "Initializing Configuration Wizard" and "Configuring the Antivirus", and after that the window shuts.  So I havent put up a new product key, am not sure whether or not if its properly working. and how long it will work without a product key(without activating the new one). 

 

Im not sure if this helps, but my expiry date shows for the old one, it seems like somehow the product or some kind of transaction hasnt gone through, but I got emails from symantec saying its all been completed.

 

 

Message Edited by snap11 on 06-19-2008 08:50 PM

Where do I get the product key if Ive already paid online?


snap11 wrote:
Where do I get the product key if Ive already paid online?

You can access this information in Step 2 of the steps listed HERE. Thanks!

Thank you for all your help, I phoned in and they gave me a new product key.

You could download the trial version.

http://nct.symantecstore.com/fulfill/0184.073

 

And than you could use your license