Norton 360 3.0 wont scan anything

EDIT: Ok so I found out I had Troj/Rustok cause it wouldnt allow me into to certain sites and I didnt have a virus scan or anything so I went out and bought the best one i can find and I figure i could use this program after I got rid of the Troj too but when I installed it and everything I tried to do a comprehensive scan and the numbers where it says the progress of the scan keeps staying at 0 so yea if you could help

Thanks Alot 

 

Message Edited by Jackzter on 08-30-2009 11:06 AM

Jackzter:

 

You do have an ESQUL rootkit.  I am somewhat confused by your post, in that you purchased N360 specifically to get rid of the infection.  What security was running on your machine before the N360?

 

Also we are not able to use pastebay for forum use.  Please repost your log on this forum by using the "add attachments" link you will find below the orange post button.  Just scroll down a bit further.

Jackzter:

 

You have so far posted your problem four times on two different forums.  The more time we have to spend gathering these up into one place, the longer this is going to take.

 

You have not answered my question about prior security, and I can not ask you to attach any other logs until you stop posting and PM'ing all over the place.

 

You have been advised that Quads is the only member of the forum capable of this work.  He has been advised.  You also have the option of seeking assistance from Symantec support for a fee, if you have a problem with time commitments.

You have not answered the Questions

 

Quads 

What questions?

Jackzter:

 

What security software were you using prior to your purchase of N360?  How was it removed?  If there are leftovers of other security software in your system, it might cause unfortunate effects.

 

What have you done yourself to remove this infection?

I actually have not used anything to get rid of this infection cause the rootkit wouldnt let me download any so yea

Hi

 

 

If you have Spybot S&D installed remove it  ALSO Disable Nortons Auto-Protect

 

Also during the restarts with Avenger if Your PC has a Startup repair center like with HP and Toshiba tell it to start Normally if it kicks in.

 

1. Download Avenger to your desktop,

 

Unzipped version http://homepages.slingshot.co.nz/~crutches/Avenger/

OR Creators website http://swandog46.geekstogo.com/avenger2/avenger2.html with zipped version to the unzip to desktop 

 

2. Click to run "Avenger.exe"  (right click "Run as Administrator" if using Vista)

 

3. In the "Input script here:" copy and paste the script between the lines

 


Drivers to disable:

ESQULserv.sys

 

Drivers to delete:

ESQULserv.sys

 

Files to delete:

C:\Autorun.inf

D:\Autorun.inf

C:\Windows\System32\drivers\ESQULubmhpcpipaqxuppjdvpkdsnxwvxmtniw.sys

C:\Windows\System32\ESQULzcounter

C:\Windows\System32\ESQULzxspectrum 

 

Registry keys to delete:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet005\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet006\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet007\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet008\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet009\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet010\Services\ESQULserv.sys

HKEY_LOCAL_MACHINE\SOFTWARE\ESQUL 


 

Here is a screenshot (script updated since shot)

 

Avenger.jpg

 

Make sure the "Automatically disable any rootkits found" is NOT selected

 

4. Click "Execute"

 

You will be asked to restart the PC click "Yes", when the PC restarts the load screen will takes slightly longer, then when it looks as though windows is loading the PC will restart again.

Then when Windows fully loads the Avenger log will be loaded, showing files it could or could not find.

 

5. Restart the PC again, then see if you can install  Update and run Malwarebytes  http://www.filehippo.com/download_malwarebytes_anti_malware/

 

Quads