When turning on the VPN, the message "The Server is currently unavailable. Please try again later." The Norton Security scans seem to work fine, it is just the VPN that seems to have a problem.
Same message the last two days.
I have a Samsung S10e where the Norton 360 is working fine.
The license is a 10-seat license that I bought on Amazon. My Norton account shows both phones, my desktop, and my laptop, each debiting 1 unit from the 10-seats available.
I will try Norton Support.
Thanks for helping and then advice. When I get this resolved, I will report back.
A US customer should have the same screens as I do. And having both of your devices with different Android versions not showing the Logging option is puzzling.
Where did you purchase your 360? Directly from Norton or from a retailer?
At this point I think you need to contact Norton Support. They have tools that they can connect remotely with your device and see what is going on. www.norton.com/contactcs If using the chat function, as soon as you can enter any information, enter "agent please". That will get you out of the chat bot and connected to a human.
It is odd that both devices do not have the logging feature. And you have already reinstalled on the problem device.
What part of the world are you in? Maybe your region's version of the 360 app does not get this logging feature.
Have you checked on the problem device that the 360 Accessibility service is turned on in Android Settings > Accessibility > Installed Services? Also look for any battery optimization settings for 360 in Android settings. If found be sure they are turned off.
Yes, I still have the issue and don't seem to have the option to make a log and send it. The only log is an Activity Log under Settings.
The other features of 360 seem to be working, but the VPN still gives the message "The server is currently unavailable. Please try again later." I have tried from different locations, different WIFI, different cell service (5g, 4gLTE) and still get the message.
Sorry for late reply on this. Life got in the way.
Are you still seeing the issue
Were you able to figure out how to send the logs? It is not automatic. After turning on the logging and reproducing the issue you return to where you turned on the logging and tap on Send Error Report with log files. That will ask for a Case ID where you should put your forum username and then a brief description of the problem. You can give more details in the next steps. The tap the blue arrow at the top of the page. The choose your email client and then your can give more details on your issue, including a link to this thread. Then send the email and the logs are sent as an attachment.
Let me know if there is any more information you need.
Norton 360, Version 5.76.0.231201002 (Same version on the older Samsung S10e where the VPN is working)
Samsung S23+,Software updated to S91USQS2BWKA, One UI version 6.0
Android version 14
VPN won't run when using WIFI, 5G, or 4G.
When I go to Norton 360, Three Bars Top Left, Settings, General, the only thing that appears are slider switches for Norton Community Watch and Product Suggestions.
When I go to Norton 360, Three Bars Top Left, Settings, there is an Activity Log option. When Activity Log is selected, it shows an Activity Log. The three dots at the top right provide one option, and that is to Clear All. I don't see a way to automatically send the log.
This sounds like it may be an issue with the proprietary Android version used in Samsung's Android 14 OS. These proprietary OS changes have been known to cause incompatibilities with Norton products in the past.
If you can send logs from the affected device, it will help Norton diagnose this issue. Open the 360 app and tap the three bars at the top left. Tap on Settings > General, and scroll down to the Logging section. Turn on Enable Debug Log. Then continue using your device until your issue happens again. After the issue has happened, go back to the Debug Log settings and then tap on Send Error Report with log files. In your submission please include "forum 'your username' " in the Case ID section of the report. Also include a link to this thread. You can turn off logging when you have sent the logs.
If you do send logs, please let me know and I'll notify my contacts to look for them.
The S23+ is running Android 14, and this is the phone where the VPN does not work.
The S10e is running Android 12, and the VPN is working there.
I checked the settings, and they all appear to be set to the Norton recommendations.
The old phone is 4G, and the new phone is 4G/5G. The home WIFI network is the same for both phones. I have tried the VPN with the WIFI on and off, 4G and 5 G. Still no VPN connection.
It sounds like you have taken the right steps in trying to resolve your issue with the VPN.
What Android versions are on your two devices?
Are you trying to connect to the internet by Wifi or cell data? If cell data, this may be the issue as a cell connection is already encrypted and usually Norton's VPN will not turn on for a cell connection.
Check your Android Settings for any battery optimizations for 360. If found be sure they are turned off.
Also check the Android Accessibility Settings to ensure the Accessibility Service is turned on for 360.
