Norton 360 Backup doesn't work to external hard drive

When I attempt to back up to my external HD, I get the following message; "There is a backup problem. Make sure the destination drive or device is connected and try again."

The drive is connected, I have been able to backup files to the external drive. Norton 360 backup does work if the destination drive is C:, but that defeats the purpose of using the external drive.


Larry49 wrote:

When I attempt to back up to my external HD, I get the following message; "There is a backup problem. Make sure the destination drive or device is connected and try again."

The drive is connected, I have been able to backup files to the external drive. Norton 360 backup does work if the destination drive is C:, but that defeats the purpose of using the external drive.


Welcome Larry,

Help me out a bit here. You open 360 go to manage backup sets then click on the 'where' tab and select a drive as the destination.
Are you saying that the only destination you can select is "C:" or are you saying that the backup doesn't work unless you select "C:"?

Thanks

Please try the solution provided here:

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=v58346509_EndUserProfile_en_us

 

Let us know if it works for you.

 

Thanks,

HarryP