Norton 360 backup not completed and one click support not connecting

Norton Security | Norton Internet Security
1

I have Norton 360 version 3 recently installed.  It tells me that my backup has not completed.  I have backed up manually to C drive and to online storage.  It backs up automaticaly to online storage but still tells me I have not completed a back up.  The One Click Support keeps loading for hours but does not connect to Support.  I cannot contact Symantec through the Support.

I cannot connect to the Symantec Chat to resolve the issue.

Graham

2

I have Norton 360 version 3 recently installed.  It tells me that my backup has not completed.  I have backed up manually to C drive and to online storage.  It backs up automaticaly to online storage but still tells me I have not completed a back up.  The One Click Support keeps loading for hours but does not connect to Support.  I cannot contact Symantec through the Support.

I cannot connect to the Symantec Chat to resolve the issue.

Graham

3

graham1944,

 

I was thinking about this issue and I wonder if you have multiple backup sets? Is it possible you have a second backup set that has not been run? What happens when you click the fix button? Do you see multiple backup tasks?

 

Thanks,
Mike

4

Thanks.  I appeared to managed somehow to follow your suggestion and it worked.  Regards Graham

5

Hi graham,

 

Please mark this thread as SOLVED if you think that all your queries are answered/resolved, as it may be helpful/useful for those who search the forum with a similar problem/doubts in the future.

 

Yogesh

6

This is a very difficult system for the new use to use.  I was asked to mark the problem as being solved but I have not the faintest idea on how to mark it as solved.  I think I marked it as solved but I have no real idea.

Gaham