Norton 360 Backup Problem

I have opened Norton 360 and there's a Backup issue saying 'Your Backup has not completed recently. Please Backup Now or change your backup settings.'

 

So I then back up and it said its successful and the message is popping up plus it says "At Risk!" in red in the top left corner 

 

Then later on when I tried to back up again it wouldnt back up and says 'Completed:'

 

What should I do? 

I did made the test file but in the end it says starting but still says Completed: 0

Okay, please try out the instructions at this link instead:

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=c3838795-c33a-4c66-bb98-6cca5b8c898b&seg=hho&ct=us&lg=en&docurl=20090702152705EN

On step 5 what do they mean when they say new file

Just create a new file/add a file which is not yet on your machine to your desktop.

Its still not backing up The Status says ‘Starting’ and it says Completed: 0 and cant click on Pause or Skip

Can you please indicate which version of Norton 360 you are running (please open Norton 360, go to "Help & Support" and then to "About") and which operating system (including service packs and bit version) you have got?

Norton 360 Version 3.5.2.11

Windows XP Media Center Edition

Service Pack 2

32 bit

Thanks for the information and for your patience. I will ask Yogesh to look at your issue - he is currently offline and it is the weekend, so it might take a day or two until he answers. I am sorry to hear about your problem and hope that it can be resolved soon.

Will Yogesh Reply to this post in a few days?

I have notified Yogesh of your issue. I am not sure if he’ll log in during the weekend, but I’m quite sure he’ll check your thread on coming Monday :slight_smile:

Let us know where exactly you are trying to backup and what file you have selected for backup currently. I would suggest you to disable the backup, run LiveUpdate repeatedly until you receive all the available updates, restart the computer and re-enable the backup. After that, try to run backup to any of your internal drives.

I save it on to my H: drive its a portable Hard drive

Hi Sqd3,

 

Have you ever setup a automatic back up to an extrnal hard drive, which is not connected to the computer now.

 

Try to delete all the back up settings as of now and re create a new setup and then create a backup and check for the issue.

 

-KrisL

I have opened Norton 360 and there's a Backup issue saying 'Your Backup has not completed recently. Please Backup Now or change your backup settings.'

 

So I then back up and it said its successful and the message is popping up plus it says "At Risk!" in red in the top left corner 

 

Then later on when I tried to back up again it wouldnt back up and says 'Completed:'

 

What should I do? 

Hi Harley55.

 

For some reason N360 backup refuses to backup any files it thinks are "encrypted".  I do not know why or how it decides they are encrypted.  I have had this problem in the past and got around it by a process of elimination, i.e. excluding folders until the problem went away and then if necessary adding back in folders and files that I specifically wanted.  I think if you look at the report produced after the failure it may list the files that it did not like but I found the list very long and difficult to work through.

 

If I recall correctly the folders that seemed to be troubling it were not ones I was really worried about as they were more ones put in by the system than ones containing my data.

 

I hope that helps.  If not do come back, and hopefully I or someone else will be able to do better next time.  ;-)

Hi Harley55

Is there enough space for the files to be backed up?  There’s a link below that suggests that the back up on a local drive is not encrypted by Norton when the back up occurs.

 

http://community.norton.com/t5/Norton-360/Encryption-Norton-360-2013-Question-Help-getting-clarity-about/m-p/965015#M91570

 

 

ATB

 

intesec

Hi intesec.

 

I think the question you are attempting to answer relates to how Norton handles the files it backs up, whereas I believe that Harley55's question relates to something that Norton reports when looking at the user's original files.

Hi Andmike

I can see what you mean about reading the files now.  Thanks.

 

 

ATB

 

intesec