Norton 360 can't access anything

I've had issues with Scan's and Live updates taking forever to occur, and having to request it many times to have them run. I could not access Program Rules,etc. to figure it out. Now I can't access Settings to change the rights.  I now receive a pop-up window that says "Another user is monitoring, etc."  I just renewed Norton and have W8. Very frustrating and this new version just keeps giving me terrible issues. Started with no IE access, not this.