Save (Not Run) to a safe place on your hard drive where you can find it again.
When you are ready to install I recommend Right Mouse clicking on the file and selectting Run as Administerator to start the installation. When it's completed run the LiveUpdate a few times with a restart inbetween until it says you are fully uptodate.
Please let us know how you get on or if you have any queries ....
As I've said here is a situation in Windows 8 that Microsoft is working on with Norton and other security application companies and I've no knowledge of when that will be fixed but I'm sure that Norton and the others want it as soon as possible.
Today I ran a hard drive diagnostic test and it was fine. I then ran the Nortan Power Eraser, and it didn't find anything. I rebooted my computer and ran a Full System Scan. It ran fine and no problems were found. Of course, there's a "but" to this. Several times IE would open to my homepage and then hang up. I wasn't able to click on anything and have it work. Shutdown and rebooted, and it worked after that. My Norton Open Vault won't work now. So, it's late now, I'm tired of working on this and will get back to it tomorrow. Hope things finally smooth out. Oh, my live updates are all running fine, too. Will check out the vault problem tomorrow, and if all else fails then I'll consider the reinstallation of the 360. Thank you so much for your help with this. I greatly appreciate it.
I guess you are lucky running the Norton Power Eraser .... we probably would have said "Don't" if you'd asked since it often causes more problems than it solves by messing up Windows itself.
Let us know if you get around to trying the reinstall but you better make sure Windows is still OK.
So far as IE is concerned, if that is your concern. all I can say is that for several months I have had continual problems with it (IE9). It will shut down when I go a different website via a shortcut on my desktop and when Windows Troubleshooter can find anything to report it refers to DEP.
Have you looked at Event Viewer to see what it reports when your IE freezes?
Just a quick update - tried a trial of a different security suite and was still having the freezes on restart, so it looks like the fast startup is the culprit. Having looked into a bit more, it seems it can have an effect on rebooting the PC. Will do normal shutdowns from now on (and put Norton back on).
Today I ran a hard drive diagnostic test and it was fine.
buoybells
What diagnostic did you run? Did it check for bad sectors? If not I would suggest a run of chkdsk.
To check your hard disk, click on the Windows Start button. In the search box type CMD. Right click on cmd.exe and click on run as administrator. In the command prompt type "chkdsk c: /r" without the quotes. A message will come up asking if you want to check the disk on the next restart. Answer 'Y'. Reboot and the check disk will run before Windows starts up. This check will check the file system as well as the physical disk surface. This scan can take a long time, depending on the size of your hard drive.
I only briefly tested Win 8, so I'm not sure if I remember how to get a command prompt. I think you just start typing CMD from the 'Home Page'. Then continue from the instructions above.