Yesterday the Sonar of N360 stopped working. I decided to use the NRT to remove norton completely and then reinstall it manually. I got Sonar back. Though, before this issue even began, when I performed manual scans, Norton simply crashed with the options to debug and close program. I didn't give much thought to it just that it was a temporary issue.
Though, after removing N360 due to the Sonar stopping to work, when N360 crashed after a full system scan, I was unable to restart N360 again. It was simply not working.
Now, as I was getting tired of this issue, I contacted support chat. They gave me a link to a support page telling that I can not run another antivirus software, to update my graphics card driver and to use NRT and reinstall.
I've never used anything more than N360 on this machine, my graphics card is updated and I reinstalled N360 yesterday and once today (the one today included me removing everything associated to Norton or Symantec in the registry and leftover files). I installed Norton 360 again and after a few hours of searching about 9 million files, it finished and crashed just like it has before with an error message saying that the program crashed with the option to close it or debug it.
I was also told by one of the people I was chatting with from Norton/symantec to use Norton Power Eraser to see if there were any issues. I got 3 results, two of which were my own programs (no virus, but all of nortons products seems to give false positives on programs you make yourself in VS etc, without any sort of justification since I know for a fact that they are virusfree).
Anyway, the third one was a registry issue. It wanted me to fix it. (I don't fully remember what it was right now but something about hiding my icons (on my desktop I would assume since I have these hidden), but it didn't seem to be anything severe).
I ran the fix and had to reboot. After booting, I got a message from NPE that it had failed. I tried again, still failing. After running the scan a third time without doing anything more about the three issues found, it eventually crashed just like N360 does. With the option to either Debug or Close program.
So basically, no Norton stuff seems to be working for me. I debugged when N360 crashed once. I got an error message saying "An unhandled win32 exception occurred in N360.exe [7452]".
I'm not sure what this means, but after some googling, this issue seems to be something that happens to explorer.exe but I haven't found one case with norton. The solution was to fix a registry key but this only applied to explorer.exe.
And again, I don't know if this is what causing the crash or if it's just an outcome of the crash.
But anyway, since the support chat seems to be completely unable to help me with a solution a ten year old couldn't have figured out by simply googling issues with norton crashing. I'm turning to the community to see if anyone has a clue on how to solve this. If it's something on my end or if Norton simply isn't stable yet for Windows 10 (since I removed literally everything norton/symantec related after running NRT, I would expect the installer to make a fresh install with correct info and without any potential errors somewhere that I might have caused).
Some info about my system:
Windows 10 Pro N 64bit (not on dev builds)
Intel i5 3570k (no overclock)
EVGA GTX 980ti
Corsair dominator platinum ram 16GB
Norton 360 Premier edition
So again, if anyone has a solution to this I would really appreciate it!
Let me know if there is any more info you need about my system etc.
Thank you.