The product detects Trojan gen 2 but will not remove it. I have found previous board posts on this issue. Each of those seem to have a user specific fix. Your help would be greatly appreciated. I do not want to do a factory reset. Thank you Dirk
petermanx5 wrote:The product detects Trojan gen 2 but will not remove it. I have found previous board posts on this issue. Each of those seem to have a user specific fix. Your help would be greatly appreciated. I do not want to do a factory reset. Thank you Dirk
Hi Dirk,
Welcome to the Forums.
Malware removal assistance is not available here for the time being.
You should sign up for help from one of these free malware removal sites where an expert can help you on a one to one basis:
http://www.bleepingcomputer.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com
Please read and follow their guidelines in order to get the most efficient assistance.
Let us know how you do.
Thread is technically not SOLVED for the original issue. The shortest ZA removal and repair in history.
Quads
I'm not understanding this. Perhaps somebody could explain why it is all right to send people off this forum to other forums for repairs, but not to one of our own, who we all know can fix it relatively quickly and easily here:
http://qmalwareremoval.freeforums.net/board/2/malware-removal-protected
What is the issue???
It's because I am too good at what I do hahahaha 
Quads
delphinium wrote:I'm not understanding this. Perhaps somebody could explain why it is all right to send people off this forum to other forums for repairs, but not to one of our own, who we all know can fix it relatively quickly and easily here:
http://qmalwareremoval.freeforums.net/board/2/malware-removal-protected
What is the issue???
It is best not to answer this question in the open fourm.
Hmmmm. Worse things have been said on other open boards on this forum.