Norton 360 Firefox Issue

Norton Security | Norton Internet Security
1

Lately I’ve noticed the login manager will just stop working. It won’t fill in logins anymore. I checked the windows event manager and see this error:


Faulting application name: ccSvcHst.exe, version: 109.0.3.4, time stamp: 0x4b86e0bf Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b29c Exception code: 0xc0000005 Fault offset: 0x0002e1fe Faulting process id: 0xa9c Faulting application start time: 0x01cb1b7f962c7075 Faulting application path: C:\Program Files (x86)\Norton 360\Engine\4.2.0.12\ccSvcHst.exe Faulting module path: C:\Windows\SysWOW64\ntdll.dll Report Id: c8b32989-8872-11df-8128-000129a4a3f6


Obviously rebooting solves the issue, but I’d much rather fix it. Any ideas? Thanks.

2

Windows 7 Premium 64 bit

Firefox 3.6.6 (Norton360 not compatible with Chrome)

 

3

Lately I’ve noticed the login manager will just stop working. It won’t fill in logins anymore. I checked the windows event manager and see this error:


Faulting application name: ccSvcHst.exe, version: 109.0.3.4, time stamp: 0x4b86e0bf Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b29c Exception code: 0xc0000005 Fault offset: 0x0002e1fe Faulting process id: 0xa9c Faulting application start time: 0x01cb1b7f962c7075 Faulting application path: C:\Program Files (x86)\Norton 360\Engine\4.2.0.12\ccSvcHst.exe Faulting module path: C:\Windows\SysWOW64\ntdll.dll Report Id: c8b32989-8872-11df-8128-000129a4a3f6


Obviously rebooting solves the issue, but I’d much rather fix it. Any ideas? Thanks.

4

Can you please try if the same happens in Internet Explorer 8?

5

Norton 360 toolbar doesn't even show up in my IE 8

6

If you are using IE 8 (64-bit), then Norton Toolbar won't show up. You have to use 32-bit version of IE 8. As the faulting module is ntdll.dll, download the latest Windows 7 compatible driver for the graphic adapter from the manufacturer website. Check if the problem persists and let us know the results.


Yogesh

7

Okay, the toolbar is loading in non 64 bit IE. Now how to get ccSvcHst to stop crashing?

8

Hi Kupotek,

 

Have you tried reinstalling Norton 360 (with the Norton Removal Tool provided that Norton 360 is the only Norton product on your computer)?