Norton 360 for Android not available

 

I have Norton 360

On https://my.norton.com/Account/subscriptions, it says 1 license available.

I click Download, it says To install Norton on a new PC, Mac, Android, or iOS device, send a download link.

I click Send a Download Link

I enter my email address and click the send icon.

It says, Open the email on the new device and follow the instructions provided.

I open the email on my Android device. I click Download Now

I get a message: Device Not Supported. Norton 360 does not run on the Android operating system.

You need to fix your web pages. You do not enable Norton 360 for Android devices. This was very frustrating.

The older Norton 360 product did not support devices other than Windows PCs. Unless you had specifically purchased the Multi Device version, which would cover mobile devices and Macs.

The way to fix this is to upgrade to the new Norton Security line of products. You can do this by contacting Norton Support and requesting the upgrade. They should be able to facilitate your request.

BTW.  The product you would install on your mobile devices is Norton Mobile Security that you would download from the appropriate App Store.

 

I have the same problem. Can anyone help?