Norton 360 for iOS

Norton 360 for iOS | Android
1

I have an i phone and an i pad with the same problem, every time I turn on my devices I have to redeem my subscription and the Wi-Fi Security keeps losing connection, is this anything to do with the latest iOS updates because I have never had problems with this app before.

2

This issue is being discussed in this thread.

Keeps signing me out of Norton on my iphones - Norton 360 for iOS | Android - Norton Community

3

I managed to get it working on my i phone by signing in to my Norton account and removing the service and then deleting the app and installing it again, works fine now

4

Thanks Peter. Appreciate that you are helping. This may sound a little acerbic concerning Norton - but I pay a not inconsiderable sum for a service and in a situation such as this, I would expect Norton to be all over this with a sense of urgency. I’m a customer. Hey ho times change. Once again thanks for your help.

5

My i phone is working ok but my i pad is not, but my i phone keeps asking me to redeem my subscription every now and then, which is annoying because I get locked out for making too many attempts. I wish I had not renewed the subscription. Employee’s of Norton must have I phones so they know what the problem is.

6

I’m having the same problem, I paid $119 a year for the VPN on my iPhone…Every time I try to log in or use it, it always wants me to do a free trial and then charge me again. It doesn’t expire until March 2026. How can I get logging in without this thing trying too keep charging me? I have the Norton 360 on my iPhone.

Thanks, R Bell

7

Norton must know of the problem Rodney, there has just been an update has that made any difference?

I find if I close the app a few times it suddenly comes back, Try deleting the app and installing it again you won’t have to pay again.

Regards Barry

8

Continuing the discussion from Norton 360 for iOS:

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

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9

As already suggested, uninstall the Norton app, restart your phone and then reinstall the app. During the installation process look for a Redeem Subscription, or Sign in button. Use that instead of any option to start a subscription.