Norton 360 has stopped working THEN same message for reinstall tool

I was getting the "Norton 360 has stopped working" message repeatedly. Came here looking for answers. Downloaded the Removal and Reinstall software. Now I get the message that the remove/reinstall has stopped working???

This stuff is getting really strange. I am trying to avoid a reinstall of win 7 if possible.

Thanks for any advice

HP desktop running WIN 7 64 bit