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Steve, FYI - update 2.3.1.4 is not the “promised fix” as previously described throughout this community. There are serious bugs within 360 ver.2.0 that need to be addressed. Maybe this is due to possibly rushing into RTM products or not initially perceiving the potential issues that might arise in the version. Either way until their Quality Control gets a handle on these issues, I would recommend to everyone to remove 360 ver. 2.0 from their systems and look into comparable replacement alternatives. IE7 on the other hand has serious issues that are being addressed currently, according to Microsoft. This is why IE8 beta is out for sampling as we speak. Read Microsoft website for known issues being corrected in version IE8 from IE7 exploits.
Hi SteveO,
Before you start removing products from your system, I would first recommend contacting our Customer Support team through the product's Help & Support link. Or you can visit the below site to contact our free Customer Support:
http://www.symantec.com/norton/support/selectproduct_ts.jsp
If you have already done this and they could not resolve your issue, please let us know. If this is the case, please provide as many details as possible. Thanks!
Tony,
I'm sorry, but, this is without doubt the worst piece of software that I have encountered for many years and I am an IT professional with over 30 years of experience. I have been a Norton AV and Ghost user for more than 10 years and have recommended numerous friends to use Norton products because of their reliability and value for money, but this is a disaster. As I mentioned in my original post I very rarely restart my machine, but since I installed 360 I have spent severall hours restarting, killing processes and trouble-shooting.
Several hours ago I decided to get rid of the pesky warning that I haven't performed a backup yet and what a mistake that was! I have my own backup server and do not want to use the 360 backup, either local or remote, so I decided to uncheck all of the files to back up (0 files/ 0 KB) and set the backup destination to the local C drive. Now, two hours later my machine is crawling along while the disks are thrashing searching for (zero) files to back up. And if it has to search for zero files why doesn't it do it when the system is inactive as it claims it will do?This is crazy! Why can't the backup option just be switched off? Even the cancel button doesn't work!
Is there any way to get a refund so that I can buy some AV software that works without hanging my system and slowing it down?
Steve.
Tony's message advising us to contact customer support before uninstalling Norton 360 really didn't address the issues. There doesn't seem to be any doubt that Norton 360 can slow a computer wwww-aaaa-yyyy down (it was using 77-99% of my CPU for twenty minutes this morning) and just telling people to contact tech support doen't really help.
What I want to know is this: What features of Norton 360 ver 2 can I disable, and how do I disable them, to get my computer's performance back up to the days before I had 360 installed? We all know that 360 tries to do everything and computers running at less that 2,000 MHz and only 2GB RAM can't keep up. It doesn't hurt for Norton to tell us what to chop off to keep our machines functional. After all, we only bought 360 because we could get it on ebay for less $ than a virus subscription renewal.
Identity Safe? Automatic BackUp? What are the big resourse hogs that I can disable?