Norton 360 Identity Safe / vault

Never used the Identity Safe before, been using Norton 360 since debut.

But my wife recently began using her computer more, and hence has a problem remembering her usernames and passwords. Since I put a copy of 360 on her computer from my account. And suggested she use it to store her passwords.

The first thing it did was as for a password, and the hint was some mumble jumble. I could not decipher. My account is logged in with my username. and the vault is locked. What should I do, I could delete and reload the application, but I doubt that would do anything. There must be a way to remove the unwanted or jumbled password.

 

Pat