I had 4 devices protected. I then changed my phone, uninstalling Norton from the old one (which I then reset to factory state) and introduced Norton onto the new phone. Now the Norton control panel shows 5 devices instead of 4.
Going to my account, I find that three devices are shown - two laptops and a PC. That is, 3 devices. As the phones are not shown, I cannot remove the old one.
I should have one unused licence, but this is not reflected on the Control Panel.
How do I sort this out?
You are welcome. Glad I could help.
Thank you - clear instructions and problem solved.
The Devices section of the Norton Account is notorious for having incorrect information. The correct information is always shown in the Subscriptions section of the Account. Hover your cursor over the user icon at the top right and click on Manage My Subscriptions. Then find your current 360 subscription and click on Manage Licenses. You may have to scroll to find all devices. Click on the trash can beside the device you wish to remove.