Hi guys
I have a very big problem, and I hope you can help me
I'm from Germany and I'm using Norton 360.
I had three times contact with the german Norton Chat, but they all couldn't help me.
It's frustrating !!
Ok, now let me explain my problem:
When I wanted to update my 360 Version, the installation failed and an error message came up:
Error: "This process is unable to continue due to a system service that may not be installed or cannot be started..."
Please repair your Windows-Installation !!
Norton Support recommended me, first to delete my old version completely with the removal tool.
I did it, but no success. Unfortunately after the deinstallation, I can't install my original SW from the CD, same problem !!
At the error message there is a link which brought me to:
(http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=ad1ba8ea-9e0e-4ef7-884c-2949bf915fdd&docurl=20080923103733EN)
But, the terminal services and the rpc service has already been started !!
Another guy of Norton did recommend me , that I should repair Windoes XP,
but my system is working fine without problems and I don't want to get more trouble !!
Now I have Norton 360 and cannot use it !! And Norton is unable to help me.
Is there anything what can I do to install Norton ??
I would appreciate if you could help me
Regards from Germany
Werner