Norton 360 is has lost all of its value

Archive
1

This is just a rant.

I've been using Norton 360 and previous Norton products for 10-12 years and I have to say I have never had issues until the past year or so.

Norton decided to provide a "free add-on" of Norton Utilities Premium with a very long license as a free gift (great!) which was "disabled" by Norton without any input from me or notification by Norton (not great). Then the Norton 360 service starts advertising again and again more services which aren't included in the Norton 360 service and selecting, "don't remind me again," doesn't work so it's basically a pop-up generator on my desktop.

What does "360" exactly mean? It used to mean a fully inclusive product, but not anymore. It's an expensive anti-virus solution already, compared to others in the marketplace, and then they gut it, compartmentalize it, and sell off the chunks again as separate services to the Norton 360 service you had already paid for.

I can see having to charge more for services that require human intervention such as de-registering information from databrokers or for backup storage, but why is a startup optimizer or a RAM releaser an expensive add-on subscription is beyond me.

They're just squeezing existing customers as much as they can and giving them a taste of another product, touted as a "gift" so that they want to pay another $40/year to get that "gift" they was stolen from them.

There is no value remaining in this product.

2

Agree. Had Norton Utilities Premium, which is included with my subscription and was gulled into subscribing to the "free" Utilities Ultimate. Now I get a bill for $49.99 to continue Utilities Ultimate. Most of the features are useless, particularly on the "Speed Up" tab. I only use the All In One PC Clean Up and the RAM Releaser. The rest is just useless. Going back to Utilities Premium.

3

The bottom line in my opinion is that you do not need any of these extras. Your PC will run just fine without them and maybe even worse with them.

Norton is a good antivirus and if you forget about all those extras you will be better off.

 

4

Agree. I continue to get messges suggesting I upgrade for a service I already have. Or, suggest that I add one to protct myself further. I thought with the Norton™ 360 with LifeLock™ Ultimate Plus, Norton™ Utilities Ultimate, Privacy Monitor Assistant, I would not need to add Anti-Tracking! When I asked them why it is needed and will it conflict with other software [such as Google Chrome], they said no, then maybe, that I had the top of the line protection, but you should consider adding anti-track......so which is it? I never can get a straight response from them.

I left Norton a few years ago, but decided to cme back and try again.