I bought antitrack, so i was uninstalling a paid product. If you havent bought it and installed it then it is possible that your issue is different (or the same). As I mentioned i am not convinced that antitrack is the problem. If Norton wasnt so shit at technical support we would all probably not be on here guessing. Good job we arent all paying for our licenses...oh hang on.....we are.
ANDRZEJ NOWOSAD:Same here, the system booted at 8 am and till 1:30 pm after about 8 hours 1.2 GB written to my c: drive.
Hi ANDRZEJ NOWOSAD:
Could you please clarify. Are you seeing NortonSecurity.exe constantly writing to the diStRptr.dat file as the OP Customer_00FU reported in their original post <above>, and is your amount of free disk space steadily decreasing over time, or do you just see high Disk I/O with NortonSecurity.exe. I don't have Norton 360 installed on my Win 10 laptop that has a NVMe SSD, but my old Vista SP2 computer has a SATA HDD and Norton Security v22.15.x (the legacy version for Win XP and Vista) would run disk defrags all the time unless I disabled the following two settings :
- Settings | Task Scheduling | Automatic Tasks | Disk Optimization
- Settings | Administrative Settings | Idle Time Optimizer
I would see high disk I/O during these disk defrags, but I wasn't losing disk space over time because these disk defrags were just moving (reading and writing) files to different locations on my HDD. I recall a few instances where Norton Security users with SATA HDDs would would toggle off these disk optimization tasks in their Norton settings (note that once a scheduled disk optimization starts it has to run to completion while your system is idle) but new disk defrags would continue to run day after day until they either turned off the Windows Fast Startup power option (Win 8.x / Win 10) and/or performed a clean reinstall of Norton using the Norton Remove and Reinstall tool in advanced "Remove Only" mode as instructed <here>.
Someone who uses Norton 360 would have to tell you if there are similar storage optimizer tasks in Norton 360 that are enabled by default and will trigger a Trim command on SSDs, but based on the support article Disk Optimization Defragments SSD Drive on Windows and SoulAsylum's 26-Nov-2021 comment <above> I would assume that Norton is capable of triggering a SSD Trim. The support articles Tune Up Your PC With Optimize Disk and Learn More About Custom Tasks have additional information about Norton Disk Optimizations.
How to uninstall anti truck only? It looks like Norton is pushing new software which is not active until you will buy subscriptions.
i have now uninstalled norton antitrack and problem has seemingly gone but last time i thought it had it returned. So will see how we go over next few days. I'm really not convinced it is solved just that it is intermittent and definitely a problem with a norton product not other software.
Same here, the system booted at 8 am and till 1:30 pm after about 8 hours 1.2 GB written to my c: drive.
And here we go again. the behaviour started up again within 2 days of my last reinstall and i really cba reinstalling every few days just to stop it destroying my ssd. I think the credible solution here is to simply give up on Norton entirely. Useless technical support and whilst i value the efforts of the community I am not paying for an annual premium license to try and crowdsource solutions.
Glad we could assist. Happy holidays!!
SA
Thanks for all the replies. The repeated reinstalls did seem to finally do the trick. It was definitely related to the patch after reinstall as that is when the problem kicked in each time. As i mentioned it did appear as if Norton was trying to quarantine one of its own files. I have disabled the community reporting as a precautionary measure for future.
lmacri:
...If you disable Norton Community Watch in your Administrative settings as instructed at View or Change Norton Device Security Administrative Settings (make sure you set Detailed Data Collection to Never before disabling NCW) and re-boot does that help?
Hi Customer_00FU:
Sorry, just noticed I forgot to insert the link to the support article View or Change Norton Device Security Administrative Settings.
If you want to try disabling the Win 8.x / Win 10 Fast Startup power option discussed in that old 2017 thread BUG-Norton Security 22.10 Degrades System Performance instructions are available in the TenForums tutorial How to Turn On or Off Fast Startup in Windows 10.
Screenshot from the current Norton 360 settings, hope it helps.
SA
Hi Customer_00FU:
My post in the 2017 thread BUG-Norton Security 22.10 Degrades System Performance might have some useful information. The Stat Reporter Job Worker (diStRptr.dll) is associated with the reporting functions of Norton Community Watch (NCW) and/or the background product maintenance tasks. If you disable Norton Community Watch in your Administrative settings as instructed at View or Change Norton Device Security Administrative Settings (make sure you set Detailed Data Collection to Never before disabling NCW) and re-boot does that help?
Sorry, the image below is from a legacy version of Norton Security v22.15.x I used on my old Vista SP2 machine so the settings might look a bit different in Norton 360.
Norton chat and phone support is lacking in many ways for sure.
But that seems to be the norm in today's world with many companies. Way back in the old days you could call a company on the phone and they would have a serviceman come out to fix your problem in an hour. Now you cannot even get to speak to a human unless you hold on for hours and go thru bot hell.
Self service is more what is required in today's world which makes a user to user forum like this very valuable. People here volunteer their time without any pay and are willing to spend many hours helping out.
Glad to hear your issue has improved.
I reinstalled a number of times yesterday and each time the product patched the issue returned. The last reinstall and patch though seems to have done the trick so far and activity has subsumed. One thing I did notice before the last install was that Symantec had tried to quarantine one of its own files. But it lagged out and restarted and i rage reinstalled before i thought to keep a note of the file name.
I still think Norton 360 has an issue but am hoping that sheer luck and repeated reinstalls may have stopped me seeing it.
One thing it doesn't cure though is the utter cesspit that is the customer service experience. I'd rather be forced to watch the Twilight Trilogy than go through that again.
I have the same problem. In my case, it can write 4GB a day. Last night I've got so far 2.6GB of written data with the computer idle.
https://community.norton.com/en/forums/nortonsecurityexe-process-constantly-writing-my-ssd-disk-more-4gb-day-idle-computer#comment-8516606
So far I've got a couple of useless advices like rebooting the system, reinstall it,... etc.
Hey Norton you have the problem! Your process is destroying SSD drives. Maybe "memory leak" writing constantly to a disk?
Hello Customer_00FU. If the suggestion by xjoex doesn't change things. Check for SSD trim being "enabled" for your SSD. I have it disabled on all my machines because, Norton, uses the Windows system call flags to check for and do trim. A periodic "retrim" check isn't having any detrimental drive life issues my side. Here is how to disable trim via a command line:
Open Command Prompt ( Run as administrator)
Enter the command: fsutil behavior set disabledeletenotify 1
Press Enter
Reboot for the changes to become system wide.
This Norton article may also be of some use as well.
SA
Remove Norton completely is the first step I would take. Then reinstall fresh and see if it continues. I certainly would remove the program imediately if what you say is correct.
Download is here:
https://www.norton.com/nrnr