Ok I downloaded Norton 360 (version 5.0.0.125 accourding to 'programs'. Version 4.0 accourding to my norton order history) off the web a couple of months ago and I keep having all kinds of strange problems. I suppose I am protected otherwise I would have gotten a virus by now...but now Im having this new problem though Im not sure how longs its been going on. When I go to my system and security center in the control panel its saying under Virus Protection that norton reports that it is off. I click 'turn it on' and nothing happends. I click my norton 360 icon on my desktop and usually nothing happens. Somtimes I get a Norton error message and Norton does this help thing that 'fixed' the problem and then asks me to restart my computer. Anyway I discovered that reinstalling the product fixes the problem, my computer tells my I have virus protection and the norton icon to run scans works fine...until I restart my computer, then I have the same problems again.
Have I been sold a defunct product? When I go to my product history when I log into my account it says Ive paid for it and can still (re)download. This is were I go to redownload after all the times Ive reinstalled. Its never asked me for my key though, even though I have it.
Please Help I dont want to have to keep reinstalling Norton everytime I want to use the Internet. If I buy norton it wont be off the internet (espesially for a big discount) again. As far as I know I might have freaking caught a verus thinking I am protected...
Thank you
Hi Hermyone:
It definitely is not working properly. There are a couple of things that might cause this behaviour. The machine may have had an infection without you being aware of it, or there is another security product on your system that is causing a conflict. If a different security product was uinstalled, it may not have been completely removed.
What is the operating system and service pack level? Have you been able to update to version 4.3.0.5?
I dont have another security system, just your basic windows firewall. Last year I had norton, that I bought from best buy. When it was near expiring I renewed it online. As for your other questions Im not sure about. My computers operating system is 64bit. How do I find out what service pack level I have? And no I haven't updated the Norton version. I just downloaded it and thats it.
What do I do? Is it even safe to use the internet after uninstalling and reinstalling it?
After I reinstall it and It looks like its running alright. I run the Norton scan and It tells me I am safe. I hope its right
EDIT: I just went to the norton site and asked it to update...."No Norton product was found" It told me. Lets see what happens when I reinstall.
EDIT2: And yet another problem with norton. Anytime I go to thier support website the page freezes. Just what the hell is going on?
EDIT3: Im trying to uninstall Norton again and its at the black box screen that says "preparing to uninstall norton please wait..." Its been like that for almost an hour.
I CALLED NORTON AND THEY FIXED IT