After starting up my Windows 7 PC the Norton 360 icon in the toolbar had a red cross. It said I had to install an update. After the update the red cross was still there. After clicking it, it said: "Your trial has ended". I do not have a trail at all, but a regular subscription for years which is continued automatically. There was a button "activate", but after clicking that it said: "Server not found". I tried to login into my Norton account, but the login page did not turn up. So I tried to get help from the chat forum, but there were 18 before me. After an hour there were still 14 of them, so I gave up. I was unprotected and I did not want to stay so, so I downloaded an antivirus program from another brand, which installed without problems. After a day or two I succeeded to login into my Norton account to cancel my automatic subscription. Norton adios! It was not my purpose, but to me there was no other way.