Norton 360 link won't install on Samsung 9 (android version 10). My phone is Samsung 9

Note: I have installed the new subscription of Norton 360 on my computer and sent an email to my phone with a link to click to download Norton on my phone but when I click the link it just takes me to Google play store and offers uninstall or open Norton so I pressed Open and nothing happened except taking me to a screen to smart scan. The Norton is not installing on my phone. The phone has android 10.which is compatible with Norton 360 but…Please help

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What is the error message you are seeing?

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Have you allowed smart scan to run and complete?

SA