My previous laptop had a catostrophic failure, motherboard dead. I purchased a new laptop (Vista Home Op System), it came preloaded with Norton AntiVirus. I have a subscription to N 360 so I downloaded and was going to load my backed up files.
Norton 360 Install detects the other program and says it is removing it. Then it askes me to restart the system. Then it repeats. It's in a loop. I went out and removed the previous Norton program through the control panel. Now the programs listed only show Norton 360. I ran CC Cleaner and found one Norton Key that was reported to be left over. I removed that.
I am in a loop and can't get anywhere.
Any ideas?
Welcome to the Norton Community
Try running the Norton Removal Tool (in Safe Mode) from here
www.symantec.com/nrt
Hi Yellowroadbike,
Welcome to Norton Community!
Restart your computer to Safe Mode. Then try to run the Norton Removal Tool.
1. Restart the computer. As soon as the computer starts, tap the F8 key about once per second until you see the Windows Advanced Options menu.
2. Use the arrow keys on the keyboard to select Safe Mode, and then press Enter.
3. Click Yes to proceed to Safe mode.
4. Run the removal tool, you can download it from this
LINK.
5. Restart the computer and run it 2-3 times, restart the computer each time after you run it.
6. Now try to install Norton 360 and let us know the results.
Yogesh
Done, up and running, thanks
That's good news.
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