I tried to cancel the purchase on Google Play but due to its policies and refund approval time, the request was denied, unless I cancel it without a refund.
It is not convenient to take this step.
Thank you very much for your support.
So it sounds like you actually paid the Google Play Store for the subscription. If so, I would suggest requesting a refund until you can get this sorted.
If you paid the App Store for the subscription for your device, you need to request the refund from there, and cancel that subscription.
For Android subscriptions...https://support.google.com/googleplay/answer/2479637?hl=en
What country are you located in? It could be that the VPN feature is not available in your country.
I comment:
Norton 360 Mobil Security download that application that does not have a VPN, I tried using Norton 360 Deluxe registering with the serial number that I have, it does not accept those numbers and does not progress.
I reinstalled the one I have and it works with registration but it does not have VPN accessibility options.
And now worse than before, I can't access my account because of the Authenticator app codes error.
In case there is no solution, I will have to abandon Norton.
I need help please...
This link www.norton.com/setup sends me to my.norton.com and now I can't access my account due to the failure of codes sent by the Authenticator application.
If you have any other suggestion, I will be very grateful.
As I mentioned:
1. I registered by creating my account
2. I downloaded Norton 360 Trial
3. From my account I agreed to buy
4. In the payment method I chose Google Play
5. Downloaded the app
6. Google Play asked you to use the purchase record (Subscription) to update the purchase.
7. I started looking into VPN for Morton 360
8. I can no longer access my account due to the Authenticator error (two-step security) recommended by the Norton page.
That's how it was and I don't receive a solution to the cases registered in Norton Support either.
Any other information you require, with pleasure.
Thank you so much...
So as you purchased directly from Norton, the product subscription has already been recorded in your Norton Account.
During the installation process for the 360 app, choose I already have a subscription. That will take you to sign into your Norton Account. Once signed in the app is activated.
Once it is activated you will find the VPN feature in the Privacy section of the main interface. Tapping VPN there will bring up the VPN controls.
I registered on the norton.com page, then I did the test by downloading the application; buy from the page and the payment selected by Google Pay.
The registration was done in norton and as I also received the registration by email.
Where did you purchase your Norton 360? Directly from Norton or from the Google Play Store?
If you got a product key in an email receipt, from the mobile device try entering the product key at www.norton.com/setup .
I just wasted my time uninstalling and installing; error wrong code because it does not belong to the correct version.
I await suggestions...
The Norton 360 app has a VPN function included in the app. You do not install the standalone Norton Secure VPN app. As you have already tried to install the standalone VPN app, you should uninstall it and use the VPN feature of Norton 360
From the 360 interface, tap on the Privacy section, then tap on VPN. From there you can turn on the VPN and change settings for the feature.
I bought Norton 360 Mobile Security for Android, on the Web it mentions that it includes VPN, how do I proceed to activate it?
I installed Norton VPN Security, it asks me for an activation code or already purchased, I proceed to the purchased but it rejects me mentioning that I have not purchased. How do I get VPN on my Android?