Norton 360 PREMIUM

Please try to edit your last post to remove your email address and order number.

That order is just for the NUU. 

If you only recently started getting the unprotected notices, your 360 would have just expired recently. So you would have been protected up to the expiry date. Do you still have 360 installed on that system? What message is displayed if you try to open it?

At this time I would suggest finding a good price online for a Norton 360 subscription. As for the NUU subscription, there is not much you can do now except make sure you have turned off Automatic Renewal for that subscription in your Norton Account.

 

This is my receipt for this years new subscription:

YOUR BILLING DETAILS

Order Number [Removed]

NameIF Brown

Account ID [Removed]

Renewal PriceGBP 29.99 for 1 year

- Renewal AmountGBP 24.99

- Tax AmountGBP 5.00

You were charged on24/05/2022

YOUR SUBSCRIPTION DETAILS

Norton™ Utilities Ultimate:Annual Subscription

Product Serial Number: [Removed]

Your subscription renewed on:24/05/2022 for 1 year

I have had Norton 360 for a few years now.  I was offered NUU without being told anything about it.  I assumed I was fully protected.

[Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service]

Was it your 360 subscription, or the NUU subscription that you purchased in June? 

When you were offered the 'upgrade' to NUU, did you have to pay a subscription fee for that? Was that the June payment?

When did you last renew your 360 subscription?

 

It was only renewed in June 2022.  I think Norton have failed me here - why would I not be offered protection?  

You say this happened last year, so you would be beyond the 60 day refund window. You will have to get an AV subscription to protect your device.

If your current 360 subscription just recently expired, you should just renew, or purchase a new subscription at a better price.

 

 

 

I'm shocked!  Why would this have been offered  to me then?  And what can I do about it?

Norton Utilities Ultimate, NUU, is not an alternative to Norton 360. It has no AV features. It is, as its name implies, a collection of utilities to help maintain your system. So the messages about not being protected are correct. NUU is not protecting you against malware or dangerous web sites.

 

 

It was Norton Utilities Ultimate.  It was offered as an alternative to Norton 360 as  I really only need to protect my  laptop with W7, as my tablet & desktop W10 have built in protection, and I had paid a 3 figure sum the previous  year  for protecting far more computers than necessary.  I have been into my control panel with the intention of deleting Norton 360 as hopefully then, I will stop getting reminders telling me I  am no longer protected.  But I wanted to be absolutely sure It was OK to do this.

Freddles:

I was on Norton 360 last year and offered Norton Security this year which I accepted.  Can I delete  Norton 360 from my hard drive and all previous downloads?  As I wish to reduce unnecessary items taking up space.

Thank you.

What exact version of Norton Security were you offered? Or did you accept a free upgrade offer that installed a product that just shows Security on the UI? Norton 360 is the current offering for a security product. My 360 just shows Security in the classic interface, but it does have all the features of 360.

You are always free to remove any downloaded installers. If needed, you should always just log into your Norton Account and download and install the latest version of your product.

 

I was on Norton 360 last year and offered Norton Security this year which I accepted.  Can I delete  Norton 360 from my hard drive and all previous downloads?  As I wish to reduce unnecessary items taking up space.

Thank you.

Thanks

I finally managed to talk to a live agent. The problem was successfully solved.

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