afterwords looking in the background tasks of Norton it did compete the status but still the disable auto-protect greyed out.
HI Kencl, thanks for the info on the hosts file which i will try as well.
Apologies to JohnyBtm for my references to "disable Smart Firewall" in my previous post. I think my brain flipped from Auto-protect to Smart Firewall after thinking about the earlier reference to the firewall Advanced Program Control setting for Nat Traversal Traffic. My mistake renders my question about Quick Controls irrelevant as there is no Quick Control setting for Auto-Protect. Sorry.
no worries, mistakes can be made ;)
I have had a response from my ISP network operations team offering a diagnosis of the DNS issue. They observe that when their DNS is refreshing its record for stats.norton.com.trafficmanager.net, it queries the trafficmanager.net domain to obtain the nameservers for that domain. Several server IDs are returned, all with IPv4 addresses but, intermittently, an IPv6 address is also returned. Looking up stats.norton.com.trafficmanager.net via that IPv6 address fails, creating the problem.
Looking at my general connection config in my router i seem to be using IPv4 where IPv6 is also enabled so i get a IPv4 IP address and an IPv6 IP address from my ISP, looking up my ISP supports both IPv4 and IPv6. however within my router config its using native IPv4.
however from my router i am getting IPv6 default gateway and an IPv4 and IPv6 DNS server from my ISP which could cause the fails as well.
Doing a Ping and a NSLookup on both stats.norton.com and stats.norton.com.trafficmanager.net fails
aside from the above, on one of the pages of norton i saw another DNS page referring to corp.nortonlifelock.com which does not seem to work, which is on this page in one of the images illustrated: https://us.norton.com/blog/privacy/secure-dns
I have made contact with Norton support and forwarded the ISP's diagnosis on to them. I guess that Norton support will have to refer it on to Microsoft, who run the Traffic Manager service.
I do as well believe it's not as much a problem from our ISP but as you are saying a problem of Norton who F'd up somewhere within it's connection with DNS etc.
However, this diagnosis does not explain why other DNS providers are not affected. Maybe it's as simple as other DNS software defaulting to IPv4 nameserver addresses, if available, rather than IPv6.
I believe it is an isolated Norton issue instead of an other DNS provider affecting issue, my ISP states it supports IPv4 and IPv6 but it will always use IPv4 over IPv6 if available but it can use IPv6 as well. so does the DNS server of cloudflare its DNS server: 1.1.1.1 or 1.1.1.2
with further testing I have been able to recreate NSLOOKUP failures for stats.norton.com with the public DNS 1.1.1.1. However, the failures on that service are only temporary and, after two or three failed responses, it recovers and further commands receive the fully resolved response. But when it fails with my ISP DNS, the failure remains.
i did set de cloudflare 1.1.1.1 DNS server and my ISP DNS for IPv4 and it's IPv6 DNS last night why supposedly the ping an nslookup fails now, but i'll see if i refert it back to its default setting what the results are:
As you can see they are quite the same, only when doing an NSLookup on stats.norton.com.trafficmanager.net it switches from an eastus server to an westus server on an IPv6 domain.
A further thought for JohnyBtm. You mentioned in an earlier post that you'd tried using your windscribe VPN.
Yes, in the past quite long ago i did use a Windscribe VPN client but i deleted that and that's well over a year to, however it's DNS record was still in the hosts file and deleted that.
Have you also tried Norton SecureVPN? (Easily switched on in the My Norton screen.) As I mentioned in an earlier post, everything runs properly for me via that route - no DNS issues. (I don't permanently operate that way as some websites I use cannot verify that I'm in the UK if I connect via VPN.)
I rarely use VPN on my desktop however in slight occasions i do use Norton VPN.
But having Norton VPN on now this gave back an result doing another ping ans nslookup while having the DNS set to its router defaults fom the ISP:
Also this result was shown while not edited the Windows hosts file.
But now the Product Maintenance shows completed but NO at ran during idle which is logical because the system was not idle while doing above process. and the disable auto-protect still greyed out.
I'll see if this changes if i edit the hosts file. and sadly adding stats.norton.com to the Windows hosts file did not result in a positive way, the disable auto-protect function is still greyed out and looking in the Norton Background Tasks the Product Maintenance now shows Failed to complete.
So i guess last option to UNgrey the "disable auto-protect" functionality is to re-install Norton entirely.
Apologies to JohnyBtm for my references to "disable Smart Firewall" in my previous post. I think my brain flipped from Auto-protect to Smart Firewall after thinking about the earlier reference to the firewall Advanced Program Control setting for Nat Traversal Traffic. My mistake renders my question about Quick Controls irrelevant as there is no Quick Control setting for Auto-Protect. Sorry.
You asked for details of my hosts file settings. Here's a screenshot showing the two lines I have added to the end of file:
Those are the alternate IP addresses that stats.norton.com should resolve to. I switch between the two by adding/deleting the hash symbol at the start of the lines.
With either of those mappings active, Product Maintenance completes every run OK and any build up in diStRptr.dat and diStPing.dat is cleared.
I have had a response from my ISP network operations team offering a diagnosis of the DNS issue. They observe that when their DNS is refreshing its record for stats.norton.com.trafficmanager.net, it queries the trafficmanager.net domain to obtain the nameservers for that domain. Several server IDs are returned, all with IPv4 addresses but, intermittently, an IPv6 address is also returned. Looking up stats.norton.com.trafficmanager.net via that IPv6 address fails, creating the problem.
I have made contact with Norton support and forwarded the ISP's diagnosis on to them. I guess that Norton support will have to refer it on to Microsoft, who run the Traffic Manager service.
However, this diagnosis does not explain why other DNS providers are not affected. Maybe it's as simple as other DNS software defaulting to IPv4 nameserver addresses, if available, rather than IPv6. Interestingly, with further testing I have been able to recreate NSLOOKUP failures for stats.norton.com with the public DNS 1.1.1.1. However, the failures on that service are only temporary and, after two or three failed responses, it recovers and further commands receive the fully resolved response. But when it fails with my ISP DNS, the failure remains.
Anyway, I'll report back if and when I get a response from Norton.
A further thought for JohnyBtm. You mentioned in an earlier post that you'd tried using your windscribe VPN. Have you also tried Norton SecureVPN? (Easily switched on in the My Norton screen.) As I mentioned in an earlier post, everything runs properly for me via that route - no DNS issues. (I don't permanently operate that way as some websites I use cannot verify that I'm in the UK if I connect via VPN.)
reading Kencl his last post, while also not being able to Ping or NSLooku[ stats.norton.com but being able to Ping and NLookup stats.norton.com.trafficmanager.net i see the similar issue.
I have never seen the problem of "Disable Smart Firewall" being greyed out.
To of course clarify it's not the "disable Smart Firewall", its only the "Disable Auto-Protect" function that is greyed out but again while loading in to Windows in first glance it's not greyed out straight away but at a certain point when Windows is fully loaded in with all its startup items.
Monitoring my startup items i do not have anything significant out of the ordinary in its startup and even having the as mentioned Adobe Acrobat syncing thing disabled it randomly keeps starting now and then. but towards that, i don't believe that has anything to do with norton its operation so far.
As a matter of interest, when that option is greyed out on the taskbar icon right-click menu, is the Smart Firewall control also disabled in the Quick Controls area of Norton's first Settings screen?
The Disable Smart Firewall is still able to operate and able to actually disable or enable, no problem with that what so ever.
Today loading in my system after my last post the Disable Auto-protect is again greyed out but only that.
I remain convinced that my issue is due to my ISP's DNS not resolving stats.norton.com correctly
It is highly possible i have the same issue although using IPv6 and IPv4 before changing it in my ISP router in the meantime.
aswell for stats.norton.com and stats.norton.com.trafficmanager.net both are now an unreachable host with a Ping or NSLookup so that could strongly indicate it's an ISP issue or where Norton as you say has changed DNS server and might not have changed this in the operation of Norton.
Meanwhile, I continue to run with my workaround of bypassing DNS with a mapping entry for stats.norton.com in the Windows hosts file.
can you perhaps share what you exactly implemented in the hostfile for norton?
looking at my own ISP router it shows their own DNS default settings which also might be the issue however im going to look at it and share my findings upon change
Reading JohnyBtm's further posts (and SoulAsylum's comments) I'm still inclined to think his issues are not the same as mine, even though we share the symptoms of PING and NSLOOKUP queries on stats.norton.com not resolving.
I have never seen the problem of "Disable Smart Firewall" being greyed out. As a matter of interest, when that option is greyed out on the taskbar icon right-click menu, is the Smart Firewall control also disabled in the Quick Controls area of Norton's first Settings screen?
I have checked my Advance Program Control Nat traversal setting and that is set to "If Teredo requested". Probably of no consequence as, like SoulAsylum, my ISP provides only IPv4 as standard but will add IPv6 if the customer requests it, which I haven't.
I remain convinced that my issue is due to my ISP's DNS not resolving stats.norton.com correctly. I've had further confirmation from two other customers of the same ISP who have tested the DNS responses with Apple devices, one with a network diagnostic app on an iPad and the other by using the "dig" command on a Mac. Neither of those devices has Norton installed and, being Apple devices, Windows is not part of their testing. They both see the same results as me - inconsistent responses from the ISP DNS but if they target the queries to the Google DNS they get a correct response every time. In addition, the guy testing with the Mac also runs his own DNS on a Synology NAS - that also correctly resolves stats.norton.com every time.
I finally made some progress with the ISP when one of their support team was able to recreate the issue when querying their DNS. They have now been escalated the problem.
Meanwhile, I continue to run with my workaround of bypassing DNS with a mapping entry for stats.norton.com in the Windows hosts file.
yes, i put the adobe exe file in the startup folder as disabled and there is an service in the services.msc screen (Adobe Acrobat Update Service) which i already disabled once but still the exe file randomly starts which you show above here.
within Adobe Acrobat its not able to disable in the settings under an online tab while you need an adobe account envolved supposadly to disable the functionality.
regarding Ipv4 and IPv6 my ISP supports it as they actually made IPv6 leading in case of its infrastructure
update: problem is back after i restarted my system just now, so clearly not a 100% fix
FWIW!! I have always had IPv6 disabled on my router due to the fact my provider, as many others, do not either support it or they don't make it a part of their network foundational requirements to use. My NAT transversal setting in Norton remains " If Toredo requested". On my side that setting doesn't make any difference with this issue occurring.
Confirming a part of the above post. I DO see the scenario in the below screenshot every time this happen, settings get greyed out with an *, and, boot time settings change to aggressive. Nothing gets logged in Norton history for the event. There is a way to remove the file(s) associated with this and prevent it from auto-start. Conversely, each additional update to Acrobat will replace the missing files, it is then lather, rinse, repeat. Disabling Acrobat in system services. I have done so. Going forward I will manually check Adobe for updates and monitor. This Acrobat Collaboration appears fishy from where I sit due to the fact, I have nothing to collaborate in the cloud to other users or systems. Just my dime on that issue.
SA
Looking at Kencl his posts it got me thinking with my earlyer thoughts it could be something connecting with the way IPV4 and IPV6 handles certain things in the system specially towards the way how Norton operates within the system.
to respond to Kencl in first place; i do not have a system backup from that specific situation before it happened to revert back to but i doubt it would help in any way because by then windows of course wants to update to the more recent situation where the problem will arise once again.
Not being able to do a Ping or NSlookup on the stats.norton.com address and the option "disable auto-protect" still greyed out, i turned on my system today and got quite a weird message from a program i use called FanControl which is quite a wide spread used program to adjust system fans etc. with no indication of any treats and not having any in the past, it got me thinking quite a lot more. (message in the document attached) i've never gotten a firewall message from the program so i made a firewall rule to further monitor this arising issue.
did some checking on updates and restarted my system and somehow it hanged on the cmd.exe executable while loading in windows. so then i restarted once again and all was fine loading in windows but still of course Norton having the "greyed-out" issue which for the last weeks resulted in a slow down on windows loading in. then it got me thinking seing the FanControl program wants to connect to an update server which has not resulted in an issue in the past, i went bare bone to my router, knowing and seing my router is on a IPV6 configuration and also of course has the IPV4 config options i went digging in the Norton menu's again to see what i can alter to resolve the "disable auto-protect" still being greyed out. because by now my system is provided by an IPV6 ip address from the router.
So not altering my hosts file as Kencl mentioned but rather setting in an default setting while removing some clutter from a VPN tool called windscribe i still could not Ping or NSlookup stats.norton.com
Then i made just 1 change in Norton towards the Advanced Program Control tab under the firewall option and i was able to do a Ping and NSLookup on stats.norton.com.trafficmanager.net without any problem.
and the "disable auto-protect" option wasn't greyed out any longer after restart of the system and still isn't greyed out no longer.
so it has to do something with the option: Apply Program Control for IPv6 NAT Traversal Traffic set to: If Teredo Requested, which results in the option being greyed out for me and many users as far it shows.
so the problem in my conclusion persists in the Apply Program Control for IPv6 NAT Traversal Traffic option. for sure if your system receives an IPv6 IP-address and hafing the teredo request selected which i have changed to On while my system is also receiving an IPv6 IP the issue stopped reoccurring for now. so if you receive an IPv4 IP adress from the router then if teredo requested is selected the issue should also not arise.
additional info how i got to solving the issue is on this website from norton: https://support.norton.com/sp/en/us/norton-360-deluxe/22.24.3.2/solutions/v23953846?abproduct=Norton+360+Deluxe&abversion=22.24.3.2&actstat=activated&buildname=Retail&conntype=1000000000&coreservice=Startup+Type%3Aauto+State%3ARunning&cpu=AMD64+Family+21+Model+2+Stepping+0&datetime=06-05-2024+16-05-30+GMT&defbrowser=Firefox&dsfree=40.91&dstotal=197.59&eapenabled=false&endpointid=BDAE9DE7-633D-469F-AB1F-578D6E084010&entsrc=help&env=prod&hbguid=BDAE9DE7-633D-469F-AB1F-578D6E084010&hcmode=false&heartbeatID=BDAE9DE7-633D-469F-AB1F-578D6E084010&helpid=Automatic_learn_traversal_traffic_MPI&ieversion=9.11.19041.0&layout=Retail&layouttype=Retail&lic_attr=16928786&lic_type=2&memload=29&memtotal=13847&olpchannel=RETAIL&os=windows&oslang=iso%3ADUT&oslocale=iso%3ANLD&osvers=10.0&osversion=10.0+19041.1.amd64fre.vb_release.191206-1406&partnerid=1020860&partnername=&plang=sym%3AEN&plgid=41&plid=866&psn=CMY78T9R8JWK&puid=8617&remdays=180&schemacat=SBU_W&schemaver=1.0.0.0&skuf=90001202-FA&skum=21376863&skup=21411340&spversion=0.0&sublength=268&subremaining=180&substatus=current&symskucurrent=21411340&symskumedia=21376863&templatecat=SBU_W_1000_5039_N360DSP_Retail&utm_medium=product&utm_source=symc&vendorid=1020860
of course im not sure if its a 100% fix but for now it is working without any issues or windows loading issues so far.
still can't install that windows update which i mentioned earlyer but that has to do with the need to change the recovery partition which im not going to do and could result in more issues.
and still i am having an issue with the AdobeCollabSync.exe file which launching on its own while disabled in startup but in my opinion more an issue of adobe and not with norton.
To perhaps make my last post clearer, here are a couple of screenshots.
This is the correct response to the Powershell command, received from Google DNS:
This is the response when the DNS lookup stalls, received from my ISP DNS:
The response does not resolve through to the final target IP address.
As the old saying goes "A picture paints a thousand words", or, in this case, 2 pictures.
Reading through JohnyBtm's posts, it seems the issues are more widespread than just Product Maintenance not being able to access the stats.norton.com domain. Given your concern that the failed Windows KB install may be related, do you have a system backup from before that failed install that you can revert to. If so but that does not resolve the Norton issue with "disable auto protect" greyed out, then a Norton reinstall might be worth trying. It's a fairly painless process with Norton's Remove and Reinstall tool.
As you say that you also see issues with NSLOOKUP and PING of stats.norton.com, then the Product Maintenance failures may be the same as my problem, which I now know is a DNS issue with my ISP here in the UK -Zen. It seems that Norton have changed the DNS path to the server. In the past the domain stats.norton.com had a DNS A record resolving directly to the IP address. But now there seems to be a load balancing arrangement whereby stats.norton.com is an alias with a DNS CNAME record resolving to a second alias stats.norton.com.trafficmanager.net which also has a CNAME record which regularly switches between two further URLs, either mue1-bit-ipv6-bit.eastus.cloudapp.azure.com or muw1-bit-ipv6-bit.westus.cloudapp.azure.com. Those URLs have DNS A records resolving to 52.188.144.172 and 13.64.142.149 respectively.
I identified all this after learning about Powershell's Resolve-dnsname command. It's similar to the NSLOOKUP command but gives much more detailed responses.
In Powershell, this command: resolve-dnsname -name stats.norton.com -dnsonly
should show the two CNAME records plus the resolved target IP address and details of the target's DNS A record. (The -dnsonly switch forces the command to ignore any mapping set up in the Windows hosts file and go straight to checking DNS.)
The problem I have is that the ISP's DNS server processing seems confused by the double CNAME path and the command response often stalls after the first CNAME and it returns details of the stats.norton.com.trafficmanager.net DNS record rather than the target A record.
However, if I force the command to look up on the Google DNS server instead of the ISP's by adding the switch -server 8.8.8.8, i.e.:
resolve-dnsname -name stats.norton.com -dnsonly -server 8.8.8.8
I get the correct full response every time. I have a support case running with my ISP to try to get the DNS issue fixed.
Meantime my workaround is to add an entry the the Windows hosts file (Windows\System32\drivers\etc\hosts) to map stats.norton.com directly to one of the IP addresses mentioned above. Either:
52.188.144.172 stats.norton.com
or:
13.64.142.149 stats.norton.com
(Notepad needs to be Run as Administrator to edit the hosts file.)
.
so i've monitored it a bit further and came to the conclusion it can be an issue within conjunction of the windows update dat didn't install as mentioned in my earlyer post and with an quite intrusive adobe syncing file which is also disabled in the startup but still running in the background every so now and then. altough i can not disable it within the adobe acrobat settings i managed to unallow that process with process lasso which might also be done with process explorer.
also i took a look in to the Norton 360 settings and those are basically untouched since install.
under the (scan and risks) tab under exclusions both exclude options are set to default.
also i ran an additional malware scan with: Windows-KB890830-x64-V5.124 which is an Microsoft malware scanner and as I thought already no infected files and no malware is found.
and yet there is a message popping up in the setting screen: "due to protection analysis".
so in this case i can only say that its a Norton problem which i can not fix.
monitoring my other processes or startup apps, i could only think that MSI Gaming App could cause the disruption of norton its behavior.
looking closely how my system starts it basically as far as i see the disable auto-protect button greys out at loading in the MSI gaming App which is also a discontinued peace of software.
Also my DiSt files under the folder: NGC_22.24.1.6 as many mentioned are quite larger then others.
aside that i did a ping and NSlookup aswell and stats.norton.com aswell for norton.com was unreachable for me.
1. So in recent events i noticed i am having the same issue, reason i came here because i saw that the functionality "disable auto-protect" was greyed out to actually enable the disable function. while monitoring this other issue i noticed when my system is loading in to windows in first few loading seconds i could actually enable this function but after a minute or so that windows has fully loaded the "disable auto-protect" becomes greyed out again.
2. later investigation shows that re-installing Norton 360 could solve this issue, i have not yet taken this step but looking this up it has been an issue for ages and my situation with this issue just started around 1 week ago. supposedly it has to do something with an windows update: KB5034441 which i cant install while it gave error: 0x80070643 that also have a lot of people running because it has to do with a recovery partition that should be altered.
further down the road to solve the above issue at point 2, i left the windows update KB5034441 alone and not installed due to the fact that i did not alter my recovery partition myself (which can be a risky hotfix solution) and not going to because MS needs to adjust that update which also has to do with bitlocker functionality.
while monitoring after that i in fact noticed that the functionality "disable auto-protect" was unreachable or not able to select i noticed Adobe also has some slight changes towards their adobe acrobat software in case of file syncing which could also be the reason why the auto-protect function is not working, and to be precise, it could have something to do with the file: AdobeCollabSync.exe and its belonging process.
the file for me is located in: C:\Program Files\Adobe\Acrobat DC\Acrobat\
also i have disabled auto startup of this program / file in startup apps and i have a dedicated file of it in the following folder:
C:\Users\XusernameX\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
and added the file as shortcut there but still sometimes the AdobeCollabSync.exe file runs by itself
also i've looked in the services.msc screen but could not locate any service to disable it other then the Adobe Acrobat Update Service which i have changed to manual
looking at adobe acrobat reader (DC) itself under its preferences under adobe online services it is weirdly enough not able to deselect the sync settings because they are also greyed out, perhaps this has a conjunction with norton360.
aside from this all, to be save I've scanned my system with ESET and Housecall from bitdefender and i am well tech savvy so i know for a fact i don't have an intrusion or malware on the system.
in my opinion several factors such as not being able to install the windows update as for the Adobe syncing thing might have resulted in the way how Norton360 operates and therefore not able to use the "disable auto-protect" function and noticed a slight delay in start time of my system as well that norton360 has been acting slightly weird in case of a double icon in the system tray so often at restart of the system.
looking at my norton360 setting they have been unchanged since i am using it so that could not be it. and yes also for me the product maintenance task failed every time an all of this basically started not being able to install that windows update.
Well, that fix lasted almost 24 hours but the problem returned. Further router reboots clear the problem but it returns after a random interval.
Have since tried changing network settings in the PC by switching DNS to manual and entering DNS server addresses there so PC is addressing servers directly instead of relying on the router's DNS functionality, but no go. (Tried with both ISP and google DNS addresses.)
I'm now using the old-fashioned solution of an entry for stats.norton.com in the Windows hosts file - so far so good.
I've raised a support request with my ISP. Response awaited.
I have now reverted to using my ISP's DNS - all still good. Product Maintenance still completing OK and DiStRptr.dat steady at 89KB. Response to PING and NSLOOKUP of stats.norton.com also still good.
Norton Error Reporting has now logged a further submission relating to the DiStRptr module. That would suggest that those error reports relate to a different issue to the problem I had - but who knows.
I planned to post this update later yesterday but other things got in the way.
Anyway, it seems the problem was down to a network issue. After the two completed runs of Product Maintenance I reported yesterday, the "Failed to Complete" issue returned. I then tried reconfiguring my router to use the google DNS servers instead of my ISP's servers. The next run of Product Maintenance completed OK, although strangely that ran only 12 minutes after the previous run, not the normal 30 minute interval.
However, the following run failed to complete, as did all subsequent runs. My next move was a full reboot of the router. That seems to have fixed the problem. Every run of Product Maintenance since has completed OK, running up to 15 seconds each time. The DiStPing.dat file size has been progressively reducing with each run. Prior to the most recent run of Product Maintenance it was down to 36KB and, since the last run, it no longer exists and DiStRptr.dat is back down to it's static size of 89KB.
When resolving that past issue mentioned in my previous post, I learned that Community Watch and Product Maintenance needed to access a server named stats.norton.com. Although I don't know if the current version of Norton still accesses that server, I did try checking it out with PING and NSLOOKUP commands. Prior to rebooting the router those commands failed but now they return a response.
The weird thing is that, whatever the network issue was, it only appeared to impact Product Maintenance. No issues with web browsing or email access, and all other Norton modules, including the three other maintenance tasks, were all completing OK.
Later today, I'll try reverting back to my ISP's DNS servers and check what happens.
A further snippet of info I've found, which may or may not be relevant, is every Norton Error Reporting item in my Norton history since 22.24.3.2 was installed on April 29th up to yesterday relates to the DiStRptr module. There's been one further error report today - that relates to a different module.
Thanks for further suggestions.
Re my subscription, that's good until December and I've just checked that my Norton Home screen does show Subscription Status as "Active". Also can confirm that the last NGC Product Update was auto-installed.
Re SoulAsylum's comments about the DiStRptr.dat and DiStPing.dat file sizes as compared to his versions, my file sizes are currently enlarged as a result of this Product Maintenance problem. The normal base size of DiStRptr.dat on this PC is 89KB - I've checked the file size in my last full system backup from April and that was the normal 89KB. (Interestingly, on my previous Win 7 PC the base size of DiStRptr.dat was only 34KB but on this Win 11 machine it's always been 89KB).
As per yesterday, the first run of Product Maintenance after boot-up today did complete OK, as did the second run which has just completed. the two runs were 7 seconds and 9 seconds respectively. It seems the DiStPing.dat file is being processed - it was 507KB overnight but has now reduced to 320KB. DiStRptr.dat is static at 193KB.
I'll keep monitoring. I'm beginning to wonder whether this might be down to some sort of networking issue. I recall a problem I had about 4 or 5 years ago which impacted Norton Community Watch and Product Maintenance, again resulting in excessive size of the DiStRptr.dat file and affecting overall Norton performance. That turned out to be a DNS issue with my ISP (not my current ISP) which was disrupting access to some Norton servers.
If the "Failed to Complete" returns, I'll try some experimenting with my network set-up.
Further update later.
Most free standing NGC Product updates auto install but as always, is recommended by Norton they are manually installed so looks as it has auto installed on Kenci's computer from their history records. As it is fact Product Maintenance that is failing I am assuming your subscription is still valid with at least a month available. Or is it a case of doing a remove & reinstall ?
Folks!! This is what I see on my Windows 10 Pro machine ( daily user ) with Norton Security Ultra installed.
Antispam Maintenance shows as completed although not ran when in an idle state:
There is a huge difference in file sizes compared to what was previously posted:
SA