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Have you installed any new software in between? That could conflict with N360
Also, you may try uninstalling using Norton Removal Tool, then reinstall and see if the problem persists.
Edit: I just checked my Quick Scan and it did the same, ran for 1 second then finished. So, I closed down N360, the reopened and ran the quick scan again and this time it worked OK.
Hello,
Thanks for the replies, I've not installed any new software.
The advice from Tech support was to run a live update which should fix the problem with quick scan, but it has not. No advice on the tracking cookie situation yet. I'll be reporting this back to them.
Not sure what you mean by closing Norton 360, I thought it ran all the time. Am I missing something obvious?
Is uninstalling and reinstalling a difficult task? I'm not very computer literate!
Ruari
I have the same history, problem and start date as above.
Hello,
I am new to this forum and not technically minded so hope the description below is not too simplistic, and hope that someone can help me.
I am using Norton 360 v 1.3.2.4.
Since Tuesday (12th August) Norton 360 has been completing scans but not locating any tracking cookies despite having visited websites that use tracking cookies. Is this anything to be concerned about as previously all scans had detected some tracking cookies.
Quick scan is only scanning 13 items and does not appear to be looking at any files, and the scan is completed in a matter of seconds. Previously it would take around 5 minutes and look at several thousand files.
Prior to this Norton 360 has performed with no problems.
Many thanks,
Ruari
>>Is uninstalling and reinstalling a difficult task? I'm not very computer literate!>>
Do you have the installation CD that came when you bought your product, or where did you install from originally?
Uninstall and reinstall is quite simple, just click this link, run the tool, then reinstall N360. It should fix this problem, I don't have any other suggestions at the moment.
I don't have a CD as I downloaded 360 from the website, appreciate your help in this.
Although I said I had not installed any new software Windows has had installed automatic updates.
I am perplexed as nothing has changed on my computer and prior to this everything ran smoothly. It is interesting to note that other people are experiencing the same problems from the same date which leads me to believe (although I may be entirely wrong!) that it could be a system problem and not just me!! I am happy to be corrected on this as I am working from a limited knowledge base.
My other concern is whether I am still fully protected? As if it is not picking up tracking cookies is it picking up everything else (obviously I am delighted not see anything scary!) but can I assume the scans are correct even though they show no tracking cookie activity which previously they would have done especially as I am usually on the same sites and know they leave cookies.
Any further ideas would be appreciated.
Ruari
Ruari, run live update and do a full system scan. Also, your auto-protect feature will be running normally, so I wouldn’t be too worried.
johna, your solution seems to have done the trick.I did the uninstall/reinstall thing and now 360 is working fine.Thanks for your help. Cheers..........Rob
Rob, that's a great result, glad it worked out. Thanks for reporting back.
John
Hello,
I have uninstalled and re-installed Norton. Quick scan is not scanning any files now and is completing in under 10 seconds. Whereas before it took several minutes and scanned several thousand files. Still no tracking cookies are being detected in the full scan.
I am at a loss what to do next. Can anybody advise if my system is safe even with these "glitches" occurring?
Any help or opinions would be appreciated.
Ruari
Hi there,
I seem to have the same problem, the quickscan scans 6 files tops and finnishes in a jiffy (way too fast), even the start date could be very close to the one mentioned above (wich sounds pretty suspisious to me right away)
Greetings, ..Joshua203
I just tested this again, it seems that it is the background quick scan which is causing the problem.
However, if you run a manual quick scan it seems to work OK (try twice if the first attempt fails, close N360, reopen, and try again).
Can someone try this and lets us know the results?
Tony_Weiss it seems a lot of users are experiencing this, do you have any ideas?
I am still having the same problems, followed all tech support advice (they sent a scan to download it did pick up tracking cookies but nothing else) but the problems persist although I have to say their instructions were clear and they have come back promptly which I appreciate.
Johna followed your advice on the Quick Scan but nothing has changed it still just looks at 13 items and nothing else.I only ever run manualQuick Scan.
I do not know how to access information on background scans is this something I should look at?
Your post also shows me that the full scan is also not looking at everything.
Quick Scan is only looking at 13 items and nothing else.
Full Scan is only looking at files. It does not check:
Process & Start up Items
Registry Entries
Network & Browser Items
Other Items it checks 13.
I am also now getting messages that updates can only be applied after the computer has restarted. I have never had this before.
I am concerned whether my system is secure. As logic tells me that if it is not looking at everything it cannot be, but I am happy to stand corrected on this point. I have always bought Norton Products, installed them and used my computer confident that it was secure. So this is all new to me!
Could this problem have originated from Norton?
Ruari
Hi again Ruari
1. >>I do not know how to access information on background scans is this something I should look at?>>
In the main window, click on PC Security>View Details>Virus and Spyware Scan>More Info.
2. >>Your post also shows me that the full scan is also not looking at everything.>>
No, this was the result of a quick scan and it is only meant to scan these files.
3. >>Full Scan is only looking at files.>>
When you run a manual full system scan, all relevant objects will be scanned.
4. >>I am also now getting messages that updates can only be applied after the computer has restarted>>
This is quite normal, sometimes you have to restart in order for updates to be applied. What version are you running, check by going to 'Help and Support>About'.
Don't worry, you system is secure. You can run manual full system scans at any time if you are concerned. Click on PC Security>Run Scans>Comprehensive Scan. The quick scan issue I believe is being looked into at the moment., I am waiting for Tony_Weiss to come back with some feedback on this.
Let us know if you have any more concerns.
Hi Johna,
Thanks for coming back to me. I have run a manual comprehensive scan and this is the result:
Time Elapsed 53min 52 sec
Total Security Risks detected: 0
Viruses detected 0
Other risks : 0
Total Repaired : 0
Total items scanned: 876,239
Files scanned : 876,226
Process & Start up items : 0
Registry Entries : 0
Network & Browser Items : 0
Other Items : 13
I am still confused. As I feel the scan should not be returning 0 on the above items and it is still not detecting tracking cookies, which leads me to believe it is not examining these areas. Could I be right?
Interestingly Quick Scan only examines the 13 other items before finishing, could these be the same 13 other items being examined in the full scan?
This all began on Tuesday. Since then the zero returns in the above scan, quick scan not examining properly and no tracking cookies being detected. Before Tuesday perfection!
We have done repeated full scans & live updates over the last few days and no change / improvement has occurred.
I understand quick scan is being looked at, could its performance have any influence on the full system scan? It is interesting to note that the Norton Security Scan Symantec sent me did detect tracking cookies.
I'm using version 1.3.2.4 of Norton 360.
Any other thoughts, this is begining to dominate my life!
Ruari
Hi Ruari
By the looks of those results, I can see your concern. Do you have a copy of this:
>>It is interesting to note that the Norton Security Scan Symantec sent me did detect tracking cookies.>>
I would be interested to see exactly what it was you were sent.
Thanks
John
As posted earlier I am experiencing the same problem and it also arose on the same date. That was on a machine running Vista and Live-Updated daily.
I checked the kids' computer [ same 3-user license but running XP Pro and different programs ]. Their computer was unused between 6th August and today, when I ran LiveUpdate. On scanning the same problem has appeared on their machine.
johna wrote:Hi Ruari
By the looks of those results, I can see your concern. Do you have a copy of this:
>>It is interesting to note that the Norton Security Scan Symantec sent me did detect tracking cookies.>>
I would be interested to see exactly what it was you were sent.
Thanks
John
John,
I was sent a link to the Norton Security Scan by tech support. I have reported back the same information to them as reported on here. I'm waiting to hear back. My feeling is though that the scan they sent is working outside 360 parameters so can complete its tasks whereas the scans in 360 will not perform. Speaking as a novice I feel the problem is with 360 and not my computer. I think this is underlined by Alancove's post.
But as usual this is all guesswork on my part.
Perhaps someone from Symantec is able to shed some light on this, but I have to say I am impressed with how tech support have responded. Even though we haven't found the solution yet.
Thanks for taking time to respond, hopefully it can be fixed!
Ruari