i bought norton 360 for my new computer in december last year. a few days ago the windows 8 system crashed completely and i had to restore my system completely, losing my norton installation. when i go into my account now to reinstall the software it shows me buying it but there is no link/key for download and just offers the option to buy a key or more space. how do i get the software re downloaded on this machine. it looks like theres no other way but buying it again at the moment.
If you did what is called a Restore to Factory Condition then you may find you have a trial installation of a security application -- this might be a Norton product or it might be another brand.
Before you reinstall what you want you need to uninstall such a trial installation using the Windows Uninstall a Program but you also need to clean up with a special tool so can you check and tell us if you have such a trial installation and we can point you to the tool to download since if it is not a Norton application you have to get it from another website that we can point you to.
I suggest you let us know about this before you contact Support.
i bought norton 360 for my new computer in december last year. a few days ago the windows 8 system crashed completely and i had to restore my system completely, losing my norton installation. when i go into my account now to reinstall the software it shows me buying it but there is no link/key for download and just offers the option to buy a key or more space. how do i get the software re downloaded on this machine. it looks like theres no other way but buying it again at the moment.