Norton 360 Remembering Passwords does not seem to be working

When I go to a website, I enter userid and passords.  Norton 360 asks me to remember password and click on remember password.  When I make another visit to the same site, i have to reenter userid and password again.   Does anybody know why Norton 360 is not remembering passwords

thanks

If you click on the ID Safe icon in the toolbar, under manage logins, have you got it set to autofill?  Also, what browser are you using?

Also, what version of Norton 360 are you using? Perhaps you haven't updated to the newest version, and the older ones aren't compatible with newer browsers.

 

Have you checked if you're current against this page? http://updatecenter.norton.com/

 

Have you run LiveUpdate lately and installed all of the updates?

Hi Idbdoug,

 

Sorry for the issue you are facing.

 

Pleae try these steps and check whether Norton Autofills you passwords.

 

1) Check whether  Norton ToolBar is displayed in the browser that you use.

                  1.a) If you use IE explorer, then open "Manage Add-Ons" and check "Norton ToolBar" and other Norton Add-Ons are  enabled.

                  1.b) If you use FireFox, then open "Extensions" under "Add-Ons" UI and check whether "Norton ToolBar" and other Norton Add-Ons are enabled.

 

2) Open "Settings"->Identity Protection"->"Identity Safe Options" and check whether "Securely collect and autofill logins...."

 option is checked in the UI. (This settings enables Auto-Fill for all the logins that you have saved).

 

3) Open "Settings" and under "Quick Controls" check whether "Identity Safe" is ON. If "Identity Safe" is OFF then Autofill of logins will not work.

 

4) If possible run a liveupdate repeatedly until you have all the updates and later check the behavior of Autofill.

 

5) If possible please provide me the information about "Browser" that you use and Norton Product version you have Installed.

     (Norton Product version can be seen under "Support"->"About", version number may looks some like this 5-0-0-125).

 

This is gonna sound a bit silly but I just got norton 360 a few days ago and i'm not terribly good at tinkering with the settings.

 

Is there a way to get it to allow websites to "remember" me?

 

I can get the identity safe stuff to auto fill passwords, but for example if i want to sign into my Yahoo! account, and click "keep me signed in" normally before getting 360 it would keep me signed in on that computer no matter if i turned off firefox or my computer unless i specifically signed out.

 

Same goes with other website (for example, i use online banking; I'm forced to answer the security question each time before i reach the sitekey section to type in my password because my computer isn't recognized)

 

Its a somewhat minor annoyance having to log in each time for every website that i visit even with autofill on passwords (something firefox did for me anyways)

Oh yea, some additional info in case it matters: I'm completely up to date on norton 360 (ran that autodeteckpkg thingy that was recommended earlier), and I'm using firefox 5.0