Norton 360 Restore cannot restore due to corrupted index file

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When attempting to restore, I am getting the following message:

"The catalog file has been corrupted. Running another backup to this destination may fix the problem"

 

I cannot run another backup due to the a hard drive crash. The backup drive has all of the files but

the index file appears to be empty. Is there a way, even one file at a time to take these backup files

and restore them without the index file? The files are of various types.

 

 

They are compressed in some format. I asked Symantec what the format was and they would not

provide that information to me. The file names are scrambled and my guess is that the index contained

the actual name and directory path and the scrambled name as well as file type and compression format.

 

If I knew the format and could get an algorithm to uncompress them, then I can change each of the files

by hand or write a small software program to go through each file and make the change.


dogtired wrote:

They are compressed in some format. I asked Symantec what the format was and they would not

provide that information to me. The file names are scrambled and my guess is that the index contained

the actual name and directory path and the scrambled name as well as file type and compression format.

 

If I knew the format and could get an algorithm to uncompress them, then I can change each of the files

by hand or write a small software program to go through each file and make the change.


Well I am fresh out of ideas...

 

If maybe one of the Symantec Employees could help? 

 

For now, make sure you do not tamper with the files. You could try this though...just a shot in the dark here:

 

Delete all Symantec Related Files:

  1.  All Users/Symantec Temp. Files
  2.  All Users/Symantec
  3.  All Users/Norton
  4.  All Users/Norton Installer
  5. start>run>regedit>HKEY_CURRENT_USER>Software>delete "Norton" and "Symantec"
  6. HKEY_LOCAL_MACHINE>SOFTWARE>delete "Norton" and "Symantec"

Repeat steps 1-4 for all users on your computer. For Steps 5-6, make sure that you are on your local administrator account.Then:

  1.  Run Norton Removal Tool.
  2.  Boot in Safe Mode and run the Norton Removal Tool, again
  3.  Install N360

 

The catalog file that you will need to restore your data is <drive>:\N360_BACKUP\{<some GUID>}\backup.@db. Is this file 0 size? Was it somehow tampered with or deleted? 

 

If your catalog file is somehow corrupted, your data is still (at least to some extent) recoverable. If that file has been deleted or overwritten then it will be difficult to recover anything. 

 

~scott 

The backup@db file is empty. I am not sure how it got set that way as their was a failure during the backup

process ... the source drive crashed during the backup processes. The backup/target drive has the files

copied over at that date and time. I can see the files, however, they appear to be compressed or serialized

with some format. If I had an executable (what the restore uses) that I could provide a file name for from a

backup folder, then I could go through file by file and restore them.

 

Any ideas/possibilites of obtaining that executable?

You mention that the hard disk crashed during the backup process. While the backup is running (and in fact after the backup has completed) N360 will keep a local copy of the backup catalog in its working directory. Is there any portion of that drive that is still readable? You might have some luck recovering the catalog from there?

 

I'm working on a solution for you from our end. The backup encryption is more or less designed so that nobody can just come in and decrypt it but I'm going to do some research and see what we might be able to do.

 

~scott

Scott,

  thanks for your ideas. The hard drive that crashed is toast. Windows cannot recoginize it so there is a

mechanical issue. Seagate wants $1700 to recover other places are over 2K. The hard drive was less

than 90 days old ... still attempting to get Seagate to eat the costs. Let me know if you find a way I can

go through file by file.

 

thanks.

Although you say Windows cannot recognize the crashed hard drive have you tried alternative systems like the UBCD that you can download and burn to a CD, boot up and then examine and work on files?

 

UBCD is highly thought of.

1.7k...wow that is a lot for what simple programs can do. And they probably don't even do it well.

 

  1. Look for recovery software. I had one which I used to recover a crashed USB flash drive, excellent...now if only I could remember the name! Just go on Google and search. I tried 7 or 8 before I found the magic bullet
  2. You could repair the drive. Several hundred dollars. 
  3. Use a Linux LiveCD, boot off of it, and see if Linux can reconize the drive