I have an Android cell, I installed Norton 360. When I sign into the app under Identity I have the note, Setup required. When I tap on it it shows, "Activate Dark Web Monitoring, you must have a Norton account to activate this feature." Options are Create Account and Sign In.
I sign in, because I have an account. "Your Active Licenses. Select one subscription, then apply. It shows, Norton Mobile Security Licenses available: 42. Active" I hit Apply and get the message Subscription Applied. I hit Close. I get a screen that says Activate Today and Sign In and in blue at the bottom redeem a subscription. I hit redeem a subscription. Get message, Enter a product key or Enter a partner code. I hit enter a product key because I have a subscription to Norton 360 with Lifelock Ultimate Plus. I enter the product key and hit enter and it takes me back to the main page with the same message Setup Required.
Sometimes when I sign in it tells me Subscription Applied and when I hit Close it says 'Your Subscription is inactive" Options are Choose your plan of redeem a subscription. Hit redeem a subscription, enter product key, and the same thing happens, takes me back to the main page with Setup Required.
Hopefully someone can help. Thanks.
[Edit: Clarified subject]