Norton 360 stating I have Never Scanned and am at Risk?

Norton Security | Norton Internet Security
1

Windows 7 64bit

 

Norton360 is stating "Virus and Spyware Scan Status Never Run".

I run the scan all the time, but it always says "At Risk" and Virus/Spyware Scan Never Run"...

In addition when I press "Fix Now" It will only scan about 7,000 files. Which seems like a very small amount.

I'm really worried I have some serious infections.

 

So I downloaded AVG and it won't even start. 

When I click to start it, theres a message that "MFC90u.dll is missing." Maybe a virus could be deleting this?

I don't know much about computers, but i wonder if there is correlation between this and the problem with Norton360.

 

I appriciate all the help.

 

 


2

Hi,

 

try to run a Custom scan, and there select only Virus scan. This time it should run a full system scan.

 

Let us know how it goes.

3

Hello valetudospang

 

Welcome to the Norton Community Forum

 

Please uninstall AVG from the control panel and using their removal tool. You can not run 2 security programs at the same time, not 2 real time security programs like N360 and AVG. Of course AVG won't open because it can't install properly with N360 installed. You may have messed up your install of N360 by doing that also..

 

Did you attempt to install N360 on an already infected computer? Installing it on an infected machine will also preven it from working correctly.  What version of N360 do you have now? What operating system and what service pack and is it 32 or 64 bit? The program may be waiting for it to do it's first idle system scan on it own.

 

 

4

Hello, I have Windows 7 64 bit.

 

I uninstalled AVG.

 

I'm not sure if my computer was infected before I installed the program. I think there is a good chance it was or still is.

 

There is no service pack installed.

 

I looked for the "custom" scan button in 360 and couldn't find it.

 

I'm completely puzzled as to what to do...

 

 

5

Let us know the version of Norton 360, you can find it from Help & Support > About. Try to restart your computer in Safe mode, double-click Norton icon and proceed with running a full system scan. If it detects any threats, fix those and restart back to normal mode. Run a comprehensive scan after this.


Yogesh

6

Hello valetudospang

 

That .dll you had mentioned in one of your earlier posts is from Microsoft visual studio 8 as can be seen from this site. Thanks.

 

http://www.processlist.com/info/mfc90u-2.html