Norton 360 storage issues

Hi, i'm having trouble with my storage.

 

I recently renewed my Norton 360 for another year. i assumed this would reset my storage and allow another 2GB. I've tried to search this topic and can't find anything, can someone tell me if this is right?

 

Assuming not, i tried to go into my online storage to delete some. But i can't see anything there... i can log in with my email and password, but then it just says 'successfully logged in'.

 

According to the Help section i should be able to view my storage:

       "You can view the available online storage that is allocated to you at the top-right corner of each Norton Online Backup page. You can view the following details:

 
  • Total storage space

  • Used storage space

  • Available storage space"

 

But nothing appears.


I even tried to register my storage by entering my product key but this doesn't work either.

 

Can someone please help??

 

thanks

Hi, i'm having trouble with my storage.

 

I recently renewed my Norton 360 for another year. i assumed this would reset my storage and allow another 2GB. I've tried to search this topic and can't find anything, can someone tell me if this is right?

 

Assuming not, i tried to go into my online storage to delete some. But i can't see anything there... i can log in with my email and password, but then it just says 'successfully logged in'.

 

According to the Help section i should be able to view my storage:

       "You can view the available online storage that is allocated to you at the top-right corner of each Norton Online Backup page. You can view the following details:

 
  • Total storage space

  • Used storage space

  • Available storage space"

 

But nothing appears.


I even tried to register my storage by entering my product key but this doesn't work either.

 

Can someone please help??

 

thanks