I really hate to admit it , but if Norton techs cannot help you out when remoted into your system, I doubt that I, as a fellow customer who can not even see your system, can assist you any further.
Perhaps someone else has some different ideas to correct it.
Sorry I wasn’t more help!
After you did the System Restore, did you check again as Yank suggested to see that your CA AV was not showing as installed? Your first step would be to remove that.
Then, as I suggested, there may be an underlying Windows issue causing the crashes. There are a couple of scans I would suggest. The first will check to see if your hard drive is having physical issues. The second will check your Windows system files for missing or corrupted files.
To check your hard disk, click on the Windows Start button. In the search box type CMD. Right click on cmd.exe and click on run as administrator. In the command prompt type "chkdsk c: /r" without the quotes. A message will come up asking if you want to check the disk on the next restart. Answer 'Y'. Reboot and the check disk will run before Windows starts up. This check will check the file system as well as the physical disk surface. This scan can take a long time, depending on the size of your hard drive.
Click on Start and type CMD in the search box. Right click on cmd.exe and click on Run as Administrator. Type 'sfc /scannow' without the quotes. This will check your Windows installation and try to correct any errors it finds.
After each syste restore, norton support team was invovked to take my system into remote to trouble shoot it. But they were just (blindly?) removing certain files and registry entries. Then again started the process of removing norton and other usual stuff. But they were not able to prove anything. Wheareas i was to show te difference in the performance when norton was running and norton was removed.
But my questions is not getting answered at all in this forum. That is, whehter norton has any technical capabilities to troubleshoot the issues caused by norton. If Norton says the issue is not caused by norton, they should be able to prove it which they are unable to. Or just norton is a product seller and provide support only in installing and uninstalling the product and their support people are not aware of the norton product except to install and reinstall? Because, if I mention my problem in chat, they are happy to unisntall and reinstall. But if I specify the history the chat personal leaving the chat window even without disconnecting and without providing any information.
Don't Norton knows that, by not helping its customer, it will loose its customer base? Ot Norton feels there are too many customer and it is the best time loose a portion?
rbala wrote:But my questions is not getting answered at all in this forum. That is, whehter norton has any technical capabilities to troubleshoot the issues caused by norton. If Norton says the issue is not caused by norton, they should be able to prove it which they are unable to.
Norton products are installed and work flawlessly on millions of computers running several different versions of Windows all over the world. When a problem like yours arises, it indicates an anomoly somewhere on your system. Something about your system is different than those millions of other systems that show no problems. It isn't easy, either in chat or on the forums, to figure out what that difference might be - you are the only person with the PC in front of you and a knowledge of its history. If you had another AV product installed when Norton was installed, it certainly could have caused corruption of files and other issues that might persist despite reinstalling the program. Or the cause could be something else entirely. To answer your question, all I can offer is that on a pristine, properly configured system, Norton should work perfectly. When you get to things in the real world, there can be cases where other programs or things that have been done to a system will cause Norton not to behave as designed, and the cause and effect is not always obvious - the trouble could be Norton, could be Windows, could be that third-party system maintenence program you installed. If you are asking for proof that Norton is not the cause of the problem, then you are asking for proof of a negative, which is never possible.
I dont want to investigate on how many places Norton worked flawlessly and how many places Norton messed up the system.
I went for Norton product only after chatting with Technical and sales people from Norton. One of the Manager also called me up to ensure the effectiveness of the product. Moreover, the system was taken on remote several times to remove certain softwares, files and the registry entries. So question of other AV installation is out of question and I have explained it in this thread already.
Again talking about configuration, Norton only has to tell me. When I bought the product it they have gone through my configuration and asserted me it will be work fine. Beyond that, the support people assured that my config works fine with Norton. If chat or forum is not suffiicient, Norton support team can visit me and do the support directly if they can.
My question now is whether Norton have the capabilities to resolve the issue or atleast Norton has any interest in resolving my issue. If not what is the alternative, Norton could provide.
Anything else is like beating around bush and proving only Norton does not what to do by deviating the questions to other aspects which are not relevant.
Hi rbala,
What's the configuration of the computer? How much RAM, what CPU?
When you say your computer crashes, what exactly happens? Does it fail to boot up normally and stays on the 'Starting windows...' screen, or?
Just some questions to help narrow down the exact cause of the problem.
I3 with 6GB Ram with 125 GB free HDD (out of 450 GB HDD) 64 bit windows 7 sp1 2,4 GHZ. When system crashes, the system goes to a blue screen with a message "Contact Adminsitrator or support" . All these information are available in this thread. Next time if I restart, if I dont restart in safe mode, it again goes to blue scree. So i do a system restore to a previous point when it was working, then the system is able to boot normally.
Should I be having a super computer with no applications installated (so that system is not "messed up") to run Norton smoothly?
No, you most definitely don't need a Super computer to run Norton, and that wasn't the insinuation 
There exists an incompatibility with certain versions of the AMD/Intel/nVidia graphics drivers and one specific Windows KB update. Removing this update and updating your gfx drivers to the absolute latest version fixes this problem.
I'll try and get the KB number tomorrow, in the meanwhile check your GFX card manufacturer and download the latest GFX driver from the manufacturer's website and install it.
The latest drivers + removal of that articular windows KB update should kill the issue.
Hi rbala,
Did you mean just ‘blue screen’ or blue screen of death (BSOD)?
There may be a lot of reasons for bad support. Sometimes the support tech didnt understand what you described.
Most support techs are provided with algorithmic or systematic ways to solve the problem.
But we here like you, are mostly the customers of Norton / Symantec, who just like to help others. We try to help you based on the knowledge acquired by helping others and doesnt follow a prewritten code of error solving for all fellow customers, but are bound to the forum rules.
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As I said things may in wrong just because of some unfortunate happenings.
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If you are telling you experience a BSOD error, and can access your desktop from safe mode, I suggest you to run whocrashed from here :
http://www.resplendence.com/whocrashed
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or blue screen they here:
http://www.nirsoft.net/utils/blue_screen_view.html
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Or find the BSOD ERROR LOG from windows event viewer and post us back those details.
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Correct me if wrong:
you have tried to get help from norton chat facility and CS but was screwed up. N360(whats your version? Premiere or something?) was installled, reinstalled (numerous times), and now uninstalled. No security product is enabled currently on your system. You have done a lot of system restore to overcome the crash or bsod. You have not specified all your system details like graphics card, sound chipset(like realtek) you have not run commands said by peterweb. If your is a laptop or desktop. If laptop or bundled pc its manufacturer and model?
Update us regarding this. Please free to post such details as they in no way can be used to harm you by us but not any PII.
rbala
<< When system crashes, the system goes to a blue screen with a message "Contact Adminsitrator or support" >>
That is typically a Windows error message and is accompanied by an error number which helps trace the source. Do you have a record of any other funny looking number/letter combinations when you get that message?
When you do a system restore that is within Windows and it puts Windows out of step with Norton's records of file identies. Someone here knows more about this than I do.
If however you did a Restore to Factory Conditions then you are getting a complete clean reinstallation of your system as it came from the factory and that would include any pre-installed security programs that can conflict with Norton or any other AV application.
Sorry if all this information is available but I'm a user like you and I don't have time today to read 3 pages of messages.
Last week, Mr. Sathya Naranyanan of Norton support brought some light. The laptop performance improved by 60%. Now I am checking up Microsoft for performance improvements. I will get back based on their suggestions.
Do you care to share what was done in order to cause the improved performance as others may desire to try it?