Norton 360 uninstall again

I have now had to uninstall & reinstall Norton 360 for the 3rd time because Norton consistently fails to work.

Now Identity Safe won’t connect to my vault. I signed out, signed in, restarted the PC for the zillionth time and am now told I have exceeded the number of allowable attempts to sign in.

 

This is driving me mad.

 

  1. What is going on with Norton 360 and Windows 10? Why does it keep failing?
  2. What is being done to solve the problem?