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No brave people to take up the challenge. Shame. Well other than on " automatic", I cannot get scans, PC Tuneup or PC Security to take place when scheduled. No weekly or monthly schedules work for me. The scheduling of Backup has just started to work, I have no idea why.
cgoldman, I may have some time this week to check this for you. A couple of thing I need to know:
>> I cannot get ...PC Tune-up or PC Security to take place when scheduled>>
Where are you checking to see the time of the last PC Tune-up or PC Security activity, to compare it with your Schedule time, and also, are you sure that quick virus scans are supposed to be performed when these scheduled tasks run?
Let me know, thanks.
John A
Good question that!
OK, I am sure that a quick scan is supposed to be part of PC Tuneup and PC Security when scheduled, not only because it says that in the wording on the page where you set the schedule but because I specifically asked our Symantec friends and got an affirmative response. Whether it is right I cannot say, because firstly the Scan Details are not being updated when I have scheduled such events, and secondly because it is not clear whether such scans (that take place during scheduled event) are intended to update the Scan Details.
Leaving AV scans aside, I cannot check time because as you clearly already recognise time stamps do not appear in the case of PC Tune-up. However dates do. So when I schedule for 2am on 31st July, and the scan details still show 30th July, I know no scan takes place. In addition I have scheduled PC Tuneup for a specific hour, say 1am, and then with procexp and windows task manager running, I wait to see if there is any activity at the appointed hour. There is not. So I am as sure as can be that in my two cases,
no PC Tuneup etc is taking place.
I had the identical thing with Backup, although it suddenly started working on one machine, a couple of days ago. I need to check the other machine but havent had time.
Hope that helps. Appreciate you stepping up to the plate.
OK, leave it with me for a few days and I'll see what I can come up with.
JA
OK, here we go.
I set my PC clock to 4.55PM, and then set the Scheduled Tasks to run at 5PM, including Backup, unticked at idle time only.
All ran without a hitch, see screen shots below.
Note: Quick scan does run with the tasks, but not Live Update.
Now, as for Live Update, mine seems to run as scheduled every 4 hours. I just performed a manual Live Update, then checked the Event Logs, and sure enough there it is, showing it ran at 5.17PM, and is scheduled to run next at 8.59PM. See screen shot.
I will check the logs in 4 hours and see if it runs again as scheduled, or if any extra instances of it running show up.
All seems to be running as it should. I would be interested in any feedback re this. Thanks
Great stuff. OK, so you are now convinced that quick scans do run with the scheduled task. Thats good.
I set the times so that they are an hour apart to avoid any conflict but cannot get scan to operate.
Backup works. Having said that I set backup for 5am and another was run at 7am. Again I have no idea why.
Your Liveupdate should run every hour, and your setting of 4 hours is not that relevant. (As confirmed by Symantec - but see below)
Your log. liveupdate (which I previously mentioned) is the key. See what that says and examine the properties for each liveupdate
OK, I need to explain more about liveupdate. If you force a liveupdate then what you see is indeed correct, "a" liveupdate will be scheduled to take place at the interval you set via control panel. In your case 4 hours. But this may not be the only liveupdate scheduled. You need to examine the properties of each automatic live update scheduler.
In my case I just set via control panel, updates every 30 minutes, and then forced a liveupdate at 09:41. I have two entries in event logs one timed at 09:41.25 and one 09:42.15. The last says the next live update is scheduled for 10:37, whilst the first says the next live update is scheduled for 10:42.. But as I go down the event log, and look at properties against each entry, I also see live update scheduled for 09:54. The latter is the result of the hourly in-built live update. I can see more investigation is needed. I never before forced a liveupdate after changing control panel setting and it is possible that this might have an effect on cancelling the hourly one.
I dont know.
I just set both scheduled events for 10:00. I saw the backup, tuneup, optimization, take place. But still the virus scan is showing 08:09
2secs, no files.
Hi
>> OK, so you are now convinced that quick scans do run with the scheduled task.>>
Yeah, I thought a quick scan may take place, but certainly not a Full System Scan, like in Version 1.
>>I just set both scheduled events for 10:00. I saw the backup, tuneup, optimization, take place. But still the virus scan is showing 08:09
2secs, no files.>>
This is interesting because I have never seen this, and I think it is an error as I have seen it mentioned in other threads on here as being an error, can't recall the exact threads. Certainly if the Scan result is showing no files scanned there is something wrong.
I will keep monitoring when Live Updates take place and will put up some more shots.
John
I would be fairly certain if you reinstalled N360 then this 0 files being scanned thing would go away, and the quick scans would run with the schedule…just a thought.
I played some more, but I cannot get a liveupdate to be scheduled according to control panel setting. I thought I had but then when I changed to 4 hours and ran update, it is still saying next update in 1 hr. I also still get two scheduled events after a forced update.
What I do not understand is why this applies to two quite different machines.
I think, I am going to leave it for now. I will, as you know, keep an eye on the forum, and if there is something specific, then PM is probably best.
I do not have any more XP machines, but loads of Vista. Your tests were all on XP so I do not understand.
Anyway, just found out that a competitor to Norton, has stopped their trial versions from getting virus updates, and appears to be forcing users to upgrade by limiting server availability for virus updates to fully licenced earlier versions. Nice! So I am participating in other forum for the moment. I might deinstall and install Norton 360 on Vista machine but this problem may be specific only to some XP machines.
I await to hear if you log shows liveupdates hourly or not. Cheers for now.
OK, stay in touch. Cheers.
Well, seems like we do have an issue here. After running a manual Live Update, the next LU ran 4 hours later, as is scheduled in my Automatic Updates settings. However, the next LU scheduled to run is now 1 hour later, not 4 hours later as I have set, 'run every 4 hours'.
Tony_Weiss can you shed some light on this please, and confirm that running a manual live update resets the counter back to the personnaly set intervals in Automatic Updates, but after run, the LU scheduler will run every 1 hour. Thanks.
Very good. Gold star for you mate. Actually I could not get it to even set it ever to run at 4 hours, it seems as if I set it less than 1 hr, like 30 min that actually work, but if I set to more than 1 hr, it just goes to one hour and not more. I appreciate your experience is different.
The problem we have however, is that I think Symantec will reconfirm that Liveupdate should take place every hour, and the Control Panel setting is ignored (which in your case it was not entirely). The bigger problem I have is that I cannot get scans to work as scheduled, other than autormatic.
I'm sure Tony will point this in the right direction. I'll assume that you will send him PM, unless you advise otherwise.
Hi Fellas,
Thanks for the detailed analysis on this. You're correct about the intended scheduling frequency and behavior of LiveUpdate and AV scans. We're in the process of investigating why some small segment of people are encountering these scheduling issues. Your analysis should help us isolate some potential culprits, so we'll circle back when we get more details.
Thanks,
Mark from SYMC