Norton 360 V2 not seeing backup media

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I upgraded to Norton 360 v2 – backup devices only display online storage and DVD – cannot get other drives or media to display.  Help support just keeps telling me to install and uninstall Norton 360 until it sees the drives.  This cannot be correct.  I see where others have had this same problem – but I do not find whether they resolved the issue.  Please help.

I have sent you additional instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.

 

Matt