Norton 360 v21 still incompatible with Windows 8.1

Norton Security | Norton Internet Security
1

Hi ,

 

I installed the latest Norton 360 v21 on Windows 8.1 and i caused me a BSOD 2 times . Also, my boot times are very slow . 

 

So isn't Norton 360 v21 still compatible with Windows 8.1 ? 

2

I' ve downloaded 20.1.0.24 Dixons 366 MRF 8079 and it's definitely still not compatible. I get an error message saying that there are known compatability issues if I try to install it.

3

Hi DavidPe,

 

the Doxsopns threw me at first but I believ Dixons (aka Currys I believe)) is a chain sotre and with the 20.1.0.24 it implies an older version of N 360 - version 20 is from the 2013 products.  20.4.0.40 is the latest v 20 version, so it is not even current as a V 20 product.

 

As Mohan stated:  You have to have the latest Norton 360 build 21.1.0.18 on your Windows 8.1.

 

Since you currently have 20.1.0.24 installed, go to Support > New Version check and see if ti wil download version 21.  If it does, then you must update it via LiveUpdate to 21.1.0.18.

 

Now that said I am curious if Dixons has a similar setup to Best Buy int eh states that you need to get your updates thru them?  Hopefully someone else knows thatinfo. 

 

4

Hi ,

 

I installed the latest Norton 360 v21 on Windows 8.1 and i caused me a BSOD 2 times . Also, my boot times are very slow . 

 

So isn't Norton 360 v21 still compatible with Windows 8.1 ? 

5

I can't install 20.1.0.24 in the first place as it's not compatible and so the option of updating doesn't arise.

 

I can't download anything else but 20.1.0.24 from the 360 Gold page so there's no way forward there.

 

I guess I'm going to have to go back to the shop!

6

Sorry David, I guess I wasn't thinking clearly as you did say you could not install it.  I have seen in the past where Gold presented a problem with trying to acquire downloads, but do not recall the solution.

 

After some more research, all I could find was the same download link you already have for 20.1.0.24 titled Dixon - I could not find any links for an upgraded version 21.

 

The store may be the only answer unless  Live chat might be able to help?


Live chat- www.norton.com/chat

  

 

7

Thanks, I’ll try one of those.